Job Description

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

We are seeking an experienced and charismatic Senior Host to lead our front-of-house team. The ideal candidate will have excellent interpersonal skills, a deep understanding of hospitality, and a knack for creating warm and welcoming environments. As a Senior Host, you will be the face of Sea Containers London, ensuring every guest receives a memorable first impression and exceptional service throughout their stay.

Key Responsibilities:

• Lead and manage the front-of-house team, providing training, support, and motivation to ensure high performance.

• Greet and welcome guests with a friendly and professional demeanour, ensuring a positive first impression.

• Oversee guest check-in and check-out processes, ensuring accuracy and efficiency.

• Address and resolve guest inquiries and complaints promptly and effectively, maintaining a high level of guest satisfaction.

• Coordinate with other departments, such as reservations, housekeeping, and food & beverage, to ensure a seamless guest experience.

• Maintain an up-to-date knowledge of hotel services, amenities, and local attractions to provide guests with accurate and helpful information.

• Assist with VIP and special guest arrangements, ensuring personalized service and attention to detail.

• Monitor and manage front-of-house operations, ensuring cleanliness, organization, and adherence to hotel standards.

• Conduct regular team meetings and briefings to ensure effective communication and team cohesion.

• Assist with scheduling and staff management to ensure optimal coverage and service levels.

Salary: £12.71 p/h plus tronc

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Discounts in our spa and cinema

• Contribution towards Health - Cash Plan

• 2 days paid volunteering leave per year

• Life Assurance

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London