Job Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Lead Host is considered the senior host who greets guests and ensures an impactful and memorable restaurant experience from start to finish. The Maître D reports to the Restaurant Manager.

• Greets guests as they arrive at the restaurant; gathers any pertinent information; delivers guests to the front of house team
• Oversees the seating of and menu presentation to all guests, ensuring high-quality service
• Supports the management team by providing training of all new hosts
• Takes reservations over the telephone, through emails, and in person; records all reservations properly in the system
• Manages and maximizes the reservation book
• Answers guests’ questions
• Creates and communicates daily floor plans
• Highlights problem areas with hosts or seating flow and develops solutions
• Demonstrates a positive, smiling, empowering, and motivational attitude
• Delegates effectively with a sense of professionalism
• Oversees the cleanliness and maintenance of the restaurant entrance
• Ensures all supplies required to keep the front end of the restaurant running are always available
• Performs other duties as required or assigned

Compensation: The hourly compensation for this role is $20 - $23 per hour + tips

Qualifications

• 1+ year of experience in a high-volume restaurant
• Basic computer skills
• Excellent communication skills
• High school diploma or equivalent preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings and weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.