Job Description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Responsible for supporting operational and strategic analytics projects, with cross-functional collaboration. In this role, the analyst leads domain-specific projects, manages cross-functional initiatives, develops project methodologies and ensures project success. Typically reports to a Director, Reporting & Analytics.

The Senior Healthcare Business Analyst is responsible for transforming complex healthcare data into actionable insights that support operational and strategic decision-making across the organization. This role manages recurring and ad hoc reporting requests, develops dashboards and data visualizations, and partners with stakeholders to deliver accurate, meaningful analytics for business initiatives and presentations. The ideal candidate has experience with Epic Clarity, Epic Caboodle, Revenue Cycle operations, SQL, and advanced Excel, and thrives in a dynamic environment where priorities frequently shift. This position requires a proactive, adaptable professional who enjoys solving problems, improving processes, and helping build the foundation for a growing analytics function.

MEMORIAL HERMANN CANNOT HIRE REMOTE WORKERS IN THE FOLLOWING STATES:

Arizona, California, Connecticut, Maryland, Massachusetts, Missouri, New Jersey, New York, Utah, Ohio, Pennsylvania, Washington, Alabama, Mississippi, Illinois, Oregon, Arkansas or Iowa

Desired Skills

• Strong analytical, problem-solving, and critical thinking skills

• Excellent communication and stakeholder collaboration abilities

• Experience with data visualization and business intelligence tools

• Ability to manage multiple priorities in a fast-paced, evolving environment

• Process improvement and continuous improvement mindset

• Strong organizational skills with attention to detail

• Self-motivated, adaptable, and eager to learn new technologies

• Experience presenting data and insights to business leaders

MINIMUM QUALIFICATIONS

Education Bachelor's degree in healthcare, business or related field preferred; Master’s or advanced clinical degree preferred.

Licenses/Certifications: Advanced analytics/healthcare certifications preferred; Domain specific certification or accreditation preferred:

• Professional certifications FACHE, CHFP, CAHIMS, CPHIMS

• Data Science/Analytics certifications (vary)

• Epic Certifications (Caboodle, Cogito, Slicer Dicer, Revenue or Access Data Model)

Experience / Knowledge / Skills:

• 2-5 years domain expertise (operations, finance, healthcare)

• 3-5 years with demonstrated healthcare analytics success

• Working knowledge of reporting platforms and data visualization tools

• Report design expertise

• Competent experience with healthcare databases and business applications

• Solid database query and visualization tool skill preferred

• Competent cross domain workflow and process knowledge

• Competent-level understanding of domain metrics, organizational benchmarks and regulatory requirements

• Complex data mining and analysis

• Multi-variable trend identification

• Root cause analysis

• Great written and verbal communication skills

• Strong problem solving and critical thinking skills

• Strong time management skills

PRINCIPAL ACCOUNTABILITIES

• Analyzes domain workflows for operational bottlenecks

• Translate business needs into functional and non-functional requirements

• Own business analysis for analytics use-cases

• Leads the improvement initiatives and domain analytics information system testing

• Collaborate with other teams to drive value

• Ensure alignment with healthcare regulations and data governance standards

• Designs complex reports for strategic decision support using front end tools

• Identifies opportunities for process optimization and cost reduction

• Translates business requirements into analytical deliverables

• Implements data validation processes and quality controls

• Collaborates with BI teams to develop domain reporting solutions

• Actively contributes to analytics community and knowledge sharing

• Mentors junior analysts and develops team capabilities

• Partners with domain leadership on performance improvement initiatives

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as a resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.

• Other duties as assigned.