Job Description

About Us
Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

Under the direction of the Health Center Director and in coordination with clinical leadership, the Senior Health Center Manager (Sr. HCM) oversees the day-to-day operations of an assigned health center. This role is responsible for ensuring efficient clinic performance, monitoring budgets and patient trends, and addressing operational challenges to support high-quality patient care.

The Sr. HCM partners with site leadership and staff to implement quality improvement initiatives, using data and performance metrics to drive decision-making and optimize health center operations. This role also provides cross-site operational support and contributes to system-wide consistency and best practices.

Your Day to Day:

Health Center Operations & Leadership

• Oversee daily health center operations, including staffing, scheduling, and patient flow
• Collaborate with the Health Center Director to develop and monitor the annual budget
• Track visit volume, productivity, and patient satisfaction metrics; implement improvements as needed
• Promote a positive, inclusive workplace culture aligned with organizational values
• Serve as the primary supervisor for unlicensed Team Leads
• Address patient concerns, operational issues, and risk management matters

Staff Management & Development

• Partner with Human Resources on hiring, onboarding, performance management, and employee relations
• Ensure staff are appropriately trained and oriented
• Lead onboarding and professional development for Health Center Managers
• Support staff engagement, retention, and team effectiveness

Operational Excellence & Compliance

• Ensure compliance with all applicable regulatory and licensing requirements
• Maintain effective cash handling, inventory, and operational systems
• Manage appointment scheduling templates to optimize access and efficiency
• Partner with Facilities and Operations teams to maintain safe and functional sites
• Support audits, accreditation reviews, and regulatory site visits

Cross-Site Support & Organizational Initiatives

• Provide operational coverage and support across multiple health center sites as needed
• Promote consistency in workflows, scheduling, and operational standards
• Serve as a resource for complex operational challenges
• Support organizational projects, initiatives, and communications
• Lead or facilitate meetings, working groups, and cross-site collaboration efforts
• Provide delegated operational leadership in the absence of senior operations leadership

Additional Duties

• Assist with annual budget planning
• Support development of standardized processes and tools
• Contribute to continuous improvement initiatives
• Perform other duties as assigned

Qualifications:

• Bachelor’s degree (BA/BS) preferred; equivalent relevant experience will be considered
• 5–9 years of staff management experience preferred
• Experience in a healthcare or clinical setting preferred
• Strong analytical, organizational, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to work effectively in a fast-paced, team-based environment
• Demonstrated commitment to customer/patient service and satisfaction

Additional Preferred Skills

• Bilingual skills strongly preferred (e.g., Spanish, Mandarin, Haitian Creole, Vietnamese, or Portuguese)

Other Requirements

• Ability to work evenings or Saturdays as needed
• Willingness and ability to travel between sites

Why Join Us?
We offer a comprehensive and competitive benefits package, including:
• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with employer match
• Life and Disability Insurance
• Professional Development Opportunities
• Commuter Benefits
• A mission-driven workplace that values equity, inclusion, and belonging
PPLM is a 501(c)(3) charitable organization, and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long-term, meaningful change. We are actively working to build a culture that reflects the communities we serve and embodies cultural humility, recognizing that advancing health equity begins within our own organization. We are taking steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work.
We believe that communities most impacted by health inequities must be centered in the work we do. Therefore, we strongly encourage applications from Black, Latinx, Asian, and Indigenous people of color, Trans and gender non-conforming people, LGBTQIA+ people, people with disabilities, and working-class people for all our positions.
Employment and advancement at PPLM are based on individual qualifications and abilities, without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under law.