Job Description

Job Location: 110 Aberdeen - Houston, TX 77025,

Position Type: Full-Time, Education Level: Bachelors Deg. or Equivalent Experience,

Travel Percentage: Moderate Local Travel (up to 25%),

Job Category: Community & Social Resources, Position Overview

The Manager of Operations is responsible for ensuring all Senior Health and Wellness Centers provide engaging and holistic wellness programming to older adults in Harris County while maintaining exceptional compliance standards as directed by our funders.

The Manager of Operations ensures each BakerRipley Senior Health and Wellness Center offers engaging programs across 8 domains of wellness to older adults in the communities we serve. Ensures that we meet or exceed standards during annual program monitoring. Provides positive and constructive leadership and professional development to all Senior Center Specialists. The Manager of Operations must be able to be proactive, self-driven, and lead team members through change and innovation.

This role places strong value on the mentorship and development of team members, drives a positive staff culture, and seeks to problem solve as a strong collaborator with other leaders and team members in both program and support areas.

Essential Functions

• Remains knowledgeable of all Senior Health and Wellness Center related contract and funding source requirements; evaluates and ensures compliance with Area Agency on Aging standards and any other contracting requirements; completes or ensures completion of any tasks necessary to bring centers into compliance.
• Works with Senior Center Specialists in the creation of innovative and engaging programming to increase attendance and participation at the sites.
• Supervises Senior Center Specialists. Provides clear performance expectations; implements disciplinary procedures to address performance issues; conducts annual performance reviews; fosters a positive and inclusive environment; encourages staff development, independent decision making and personal responsibility/ownership of site.
• Provides troubleshooting and problem-solving support to Senior Center Specialists for day-to-day operations while encouraging their independence.
• Ensures Senior Health and Wellness Centers are in AAA program compliance by conducting weekly site visits amongst BR sites and subcontractor locations. Verifies proper equipment functions, required posting adherence, and site safety precautions are in place. Identifies and provides corrective action if necessary.
• Stays informed and keeps senior manager updated on all AAA contract rules and policy changes. Trains new staff on compliance rules and operations best practices and provides continuing education to staff.
• Ensures all necessary compliance documentation is shared with Systems and Data team in a timely manner in preparation for the annual audit.
• Schedules all site inspections in accordance with AAA requirements.
• Ensures that all meals and supplies are ordered as needed for sites.
• Represents BakerRipley’s Senior Health and Wellness Centers to other agencies and community organizations at assigned meetings.
• Ensures site coverage as needed for staff extended absences.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications: Education

Bachelor’s Degree preferrred

Work Experience

3-5 years of program management experience preferred

Knowledge, Skills and Abilities

Microsoft Office Suite and Client Management systems,

Licenses and Certifications

• Valid Texas Driver’s License upon hire
• Certified Professional Food Manager, Food Safety Manager Certification upon hire

BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.