In this role, you are part of a Global Services team. You will manage a portfolio of enterprise customer projects and programmes, helping customers integrate, implement, adopt, and realise measurable value from our solutions. This role requires a strong technical foundation, combined with business acumen, market awareness, AI-enabled thinking, and a clear focus on outcome-based delivery, customer satisfaction, time to value, and revenue impact.
You may be dedicated to strategic customers, overseeing the delivery of complex internal or partner-led integrations and transformation initiatives. You will provide technology design advice, strategic guidance, integration consistency, and value-focused consulting while working closely with Customer, Product, Implementation, Support, Sales, and Partner teams. You will bring an AI-aware mindset to improve delivery efficiency, insight generation, automation opportunities, and scalable knowledge reuse across customer engagements.
You are comfortable working in a fast-paced, agile, and commercially aware environment, managing multiple customers and priorities concurrently. You combine technical depth with consultative judgment, executive communication, product understanding, and a strong orientation toward measurable business outcomes rather than technical delivery alone.
Assess customer requirements, business objectives, adoption goals, and technical constraints to propose scalable solutions in collaboration with Sales, Account Management, Product, Customer Success, and Services teams
Lead or oversee technical delivery across complex customer programmes while keeping focus on business outcomes, delivery quality, customer satisfaction, time to value, and measurable impact.
Manage and own a mix of projects and programmes concurrently, prioritizing based on customer value, risk, revenue impact, and strategic importance. As a senior consultant, deliver more complex integration and transformation programmes within enterprise customer environments.
Create thorough & detailed requirements documents and technical specifications for integration solutions, to provide to the customer (for approval) and engineering (for the development).
Identify opportunities to use AI, automation, analytics, reusable assets, and delivery accelerators to improve productivity, consistency, quality, and customer outcomes across Services engagements.
Understand your customers technical architecture and become an expert in their existing integrations to make meaningful recommendations and help solve technical challenges.
Participate in meetings with customer leadership, reviewing integration statuses and driving thought leadership
Provide integration subject matter expertise to the customer for specific questions or overall guidance and consulting
Serve as the Support teams point of contact for integration issues to speed the resolution time
Own/oversee all escalations for your customers
Act as a bridge to Product Management for technical enhancement request discussions & prioritization
Bring market, customer, and competitive insights back to Product and Services leadership to influence roadmap discussions, improve delivery offerings, and strengthen customer value propositions.
Work in a very international environment and closely with at times offshore engineering teams, providing requirements in the development of integration solutions.
Manage and expand relationships “high and wide” in customer organisations to expand the relationship footprint
Collaborate with cross-functional teams to ensure excellent service delivery, high-quality deliverables, positive customer experience, value realisation, and strong referenceability.
Participate in Partner oversight on specific projects to ensure alignment to best practices, as well as guide partners to ensure the best interest of the customer is being considered.
Maintain product and technical certifications
Support internal initiatives that improve Services productivity, operating model maturity, AI adoption, product readiness, customer value realisation, and revenue growth.
Coach junior members of the team as well as other teams within the business
Write detailed knowledge management articles to support new functionality and capability
Actively seek opportunities to grow and develop the operational aspects of the role
Become a trusted advisor - seeks to develop internal teams and other areas of the business through sharing of knowledge
You’ve got what it takes if you have...
8+ years relevant experience in the HCM space, with more than 5 years of technical consulting / project management experience working with enterprise customers (less experience considered if previous Cornerstone integration knowledge)
Experience working in, or closely with, a product-based SaaS company Services function, with an understanding of how Professional Services contributes to adoption, expansion, retention, customer success, and revenue outcomes.
Strong technical background, with experience identifying solutions that integrate Enterprise applications, SaaS or other complex services.
Strong AI awareness and mindset, including the ability to identify practical AI, automation, analytics, and knowledge-management use cases that improve delivery efficiency, quality, scalability, and customer outcomes.
Experience with software integrations and data migrations, preferably with Cornerstone products, as a consultant or project lead.
Hands-on experience leading or supporting enterprise-scale migration programmes, including platform migrations, product-to-product transitions, data migration, integration migration, and customer environment readiness.
Strong understanding of migration strategy, planning, discovery, data assessment, mapping, validation, cutover, hypercare, and post-migration stabilisation activities in complex customer environments.
Ability to evaluate migration complexity, dependencies, risks, assumptions, technical constraints, and customer readiness, and convert these into practical delivery plans, mitigation actions, and stakeholder communications.
Experience partnering with Product, Engineering, Services, Customer Success, Sales, Partners, and customer stakeholders to align migration execution with product capabilities, roadmap readiness, business priorities, time to value, and revenue impact.
Proven ability to drive migration outcomes beyond technical completion, including adoption readiness, customer confidence, reduced disruption, accelerated value realisation, and successful transition to steady-state support.
Proven experience defining, designing, delivering and configuring software interfaces between multiple systems (EDI)
Proven experience in Business User Data (T&A / HCM / LMS). Ability to critically evaluate and analyse Data
Experience in delivering strategic guidance in line with product release map, and driving customer system improvements
Business and market knowledge with the ability to connect technical recommendations to customer priorities, product adoption, operational efficiency, time to value, and revenue impact.
Experience in successfully managing customer escalations, or working collaboratively, supporting Partner (Supplier) Integrations with Cornerstone. Maturity of thinking when engaged in highly political or stressful situations
Experience in process design, research and competitive analysis, package implementation, knowledge of multiple technologies and interactive design.
Exceptionally strong leadership, interpersonal and communication skills to effectively manage customer project stakeholders and multidisciplinary teams.
Outcome-oriented consulting mindset with proven ability to manage delivery trade-offs, influence stakeholders, drive decisions, and align execution to customer satisfaction, value realisation, and commercial objectives.
Expertise in one or more industries, organisational structures, business process design techniques and development methodologies.
Key skills and experiences would include, but not limited to, working with API/webservices, XML, SQL Server, data migrations and integrations.
Thorough understanding of the project life cycle process to effectively manage through the complexities of the business solution.
Must be comfortable working in a fast paced and highly agile environment, working with multiple customers on multiple projects concurrently.
Empathy - being able to understand the customer through active listening and effective questioning
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
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At Cornerstone Research, we attribute our success to a unique combination of resources: a creative and energetic staff, cutting-edge technology and research, and our work with academic and industry experts. Our consultants use innovative problem-solving approaches and achieve unparalleled analytic depth. Working with faculty experts from leading business schools, economics departments, and law schools keeps us at the forefront of academic research, while industry experts share their practical experience and business acumen. Our culture of growth and collegiality provides a dynamic work environment. Our team-based approach to casework emphasizes a combination of collaboration and individual initiative. This approach offers our employees the opportunity to work with and learn from professionals at all levels of the firm as well as from a network of leading academic and industry experts.
