Job Description

Location: New York,New York,United States

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation.

RideCo is seeking a highly experienced Senior Hardware Manager to oversee a team that supports complex transit and mobility deployments across North America. This role requires an experienced professional who can act as the technical authority for on-site installations and remote deployments. You will drive vendor performance, manage complex client integrations, and lead a team of Hardware and Software Implementation Specialists.

Your day-to-day responsibilities will include:

Field Installation & Technical Operations Leadership:

• Lead and oversee low voltage hardware installations in vehicles and facilities, including tablets, modems, GPS units, cameras, and related peripherals.
• Manage field technicians and third-party installers to ensure installations meet company standards, safety requirements, and client specifications.
• Establish troubleshooting frameworks for power, wiring, connectivity, mounting, and configuration issues on-site and remotely,
• Ensure quality assurance processes are in place to validate installations against company and regulatory standards.

Hardware Administration & Program Ownership:

• Lead the deployment and configuration strategy for hardware solutions integrated VoIP software capabilities.
• Oversee hardware provisioning, staging, kitting, and asset tracking.
• Administer and maintain Mobile Device Management (MDM), Telco, VOIP and other communications platforms.
• Direct service ticket intake, triage workflows, escalation processes, and resolution standards.
• Ensure accurate documentation standards for assets, configurations, and deployments are maintained.

Vendor, Sales & Stakeholder Leadership:

• Manage and maintain vendor relationships, including coordination, issue resolution, and follow-ups.
• Partner with Sales and Solutions teams by providing hardware quoting, configurations, and technical feasibility guidance.
• Coordinate logistics, lead times, and deployment readiness with vendors and internal stakeholders.
• Negotiate and Manage warranty programs both internally and through 3rd party vendors.

Project & Team Leadership:

• Lead multi-site and large-scale deployment initiatives from planning through execution.
• Track project progress, identify risks, and communicate status updates proactively.
• Develop and maintain SOPs, installation guides, training materials and operational documentation.
• Mentor and coach technical staff; provide performance feedback and development guidance.
• Other duties/projects as assigned

Travel & Onsite Engagement:

• Travel to client sites to oversee installations, audits, troubleshooting, and go-live support.
• Lead multi-day deployments and high-priority launches, ensuring operational readiness.

Required Qualifications:

• Demonstrated leadership experience managing technical installation teams or hardware deployment programs or vehicle maintenance teams.
• Strong understanding of vehicle electrical systems, grounding, and cable management.
• Demonstrated ability to troubleshoot hardware, software, and connectivity issues.
• Comfortable working in transit, fleet, or field environments.
• Located in New York City or New Jersey.

Preferred Qualifications:

• Experience with transit, fleet, or mobility technology deployments.
• Experience managing MDM platforms and large fleets.
• Familiarity with service ticketing systems and remote support workflows.
• Experience coordinating cross-functional teams and vendors.
• Current or past MECP (Mobile Electronic Certified Professional) Certificate is considered an asset.

Compensation and Benefits:

• Base Salary: $120k – 140k + performance based bonus + stock options
• Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time
• Benefits Plan: Medical, dental, prescription, and more

Who we are:

http://www.rideco.com

RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted cloud-based on-demand transit software among the ten largest cities in the United States. Our marquee clients include Philadelphia’s SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.

RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.

RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application. #LI-Onsite

Why is this role open? Existing Vacancy

RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.

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