Job Description

KAIZEN Asset Management Services is a Dubai-based property and asset management company. We are committed to placing the right people in the right roles and to continuous improvement in everything we do. Our Handover team forms the first substantive point of contact between a new owner and their residence, and the quality of its work shapes the customer’s experience of the entire journey.

Position Overview

KAIZEN is seeking a Senior Handover Engineer to lead the technical inspection, snagging and handover of residential units. The successful candidate will identify mechanical, electrical and plumbing (MEP), civil and finishing defects, drive rectification with developers and contractors, and manage technical complaints and Defect Liability Period (DLP) issues. The objective is to ensure that every unit is handed over to the required standard and transferred to the Facilities Management (FM) team with no outstanding items. The role requires a high degree of ownership, the ability to work independently across multiple projects, and sound technical judgement.

Key Responsibilities

• Conduct technical inspections of residential units, ensuring complete coverage of each unit and adherence to the inspection schedule.
• Identify MEP, civil and finishing defects, and record each with clear classification and supporting evidence.
• Manage the snagging, de-snagging and rectification process, including re-inspection until works are accepted.
• Coordinate with developers, contractors and FM teams, responding promptly to requests and ensuring units are handed over to FM with no open items.
• Handle technical complaints and DLP issues, resolving them within agreed service levels and within the defect liability period.
• Prepare inspection reports within the required timelines and follow up on pending defects through to closure.

Requirements

• Bachelor’s degree in Mechanical or Electrical Engineering
• Minimum of five (5) years of experience in engineering, facilities management or asset management
• Minimum of two (2) years of experience in residential handover and in-unit snagging
• Strong MEP knowledge and technical problem-solving skills
• Excellent communication and customer service skills
• Ability to manage multiple projects independently
• Valid UAE driving licence and access to a personal vehicle (mandatory)