Job Description

As Senior Guest Service Agent , I fully comprehend the vision of Six Senses Douro Valley to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.

Duties and Responsibilities

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

The duties and responsibilities will include:

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
• Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
• Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
• Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
• Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
• Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
• Handle guest complaints and record all guest comments accordingly.
• Prepare guest bills.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upsell all property facilities and activities.
• Attend meetings and training as required.
• Knowledge and strict adherence to LQA standards.
• Perform any additional tasks given to me by supervisor/management.

Qualifications

To execute the position of Senior Guest Service Agent I confirm that I have the required

Qualifications and at least two years’ experience in a similar or greater role in luxury spas and health clubs with proven certifications and diplomas.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.

The above is intended to provide an overview of the role and responsibilities for a Senior Guest Service Agent at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

This position is designated for Saudi nationals only, in compliance with Saudi Labour Law and the Vision 2030 Saudization program. and is part of our company's commitment to supporting the development of the national workforce.