incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.
Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.
We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.
We’ve built a strong GTM team. As we scale our team to meet demand, we’re focused on keeping quality high, and hiring intentionally. This role is central to that.
You’ll help support our efforts to hire a variety of roles in GTM: AEs, BDRs, Sales Engineers and more. You’ll own the process end-to-end from sourcing exceptional talent, to getting them over the line. Candidate experience matters to us, and you’ll be responsible for making it excellent at every stage.
We care about quality, not quantity. We want to find a small number of world-class people, and are happy to do magic, creative, or expensive things to find them. That means working closely with our team to amplify their work, open doors, and doing whatever it takes to get the right people talking to us.
This is a high-impact role, working closely with our Chief Revenue Officer. The role is based in our San Francisco office. We’re in at least 3 days a week because we believe being together helps us learn and move faster.
End-to-end hiring across a variety of GTM roles (e.g. AEs, BDRs, Sales Engineers)
Work closely with our CRO and GTM leaders to define what great looks like in every role
Proactively source world-class talent through outbound, referrals, and creative channels
Track pipeline progress, flagging risks early, and keeping everyone in the loop
Deliver an outstanding candidate experience from first message to final offer
Champion high hiring standards
Proven experience hiring strong talent in GTM roles in fast-growing startups
Strong sourcing skills and an eye for high-quality talent
Confident communicator who can work directly with senior stakeholders
Highly organised, with the ability to juggle multiple roles at once
Comfortable with ambiguity, and ready to build from the ground up
We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.
Market leading private medical insurance
Generous parental leave
First Friday of the month off
Generous annual leave/PTO allowance
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k
incident.io is the all-in-one platform that simplifies incident management for engineering teams. It integrates on-call scheduling, incident response, and status pages, bringing everything you need to manage incidents into one place. Powered by AI and automation, and with quick setup and an intuitive design, incident.io helps your team respond more effectively from day one, guiding them through a consistent, customizable incident management process.
incident.io enables 10,000+ responders at over 600 companies—including Netflix, Etsy, monday.com, Intercom, and Skyscanner—to streamline, resolve, and learn from every incident.
