Job Description

Join the revolution in hospitality tech!

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At Liven, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back-of-house management

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows, enabling smarter decision-making and smoother operations at scale.

We’re proud to be an AI-first organisation By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.

Key Milestones:

• Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
• Global Reach: From Melbourne to New York, Singapore to Jakarta, and all the way to Chennai, our presence spans major cities across the globe.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you’ll feel right at home here.

Here’s a quick glimpse of Liven:

• You can visit Career
• You can visit LinkedIn
• You can Visit Blog
• Acquisition News

About the Role:

We are seeking an experienced and commercially driven Senior Growth & Partnerships Manager to build and develop a strong pipeline of enterprise and multi-location clients for our loyalty and customer engagement platform.

With 6–8+ years of experience in business development, partnerships, or growth roles, you will be responsible for driving early-stage client engagement — from identifying opportunities, initiating conversations, to shaping initial loyalty and marketing strategies.

This role blends enterprise prospecting, consultative engagement, and strategic thinking. You will work closely with the founder to open doors, qualify opportunities, and frame solutions — while deal closing and negotiation will be led by the leadership team.

You will play a critical role in driving top-of-funnel growth and ensuring a high-quality pipeline for scalable revenue.

What You’ll Do:

● Pipeline Generation & Account Development: Identify, research, and target enterprise and mid-to-large business chains (F&B groups, retail brands, malls, property developers). Build and manage a high-quality pipeline of prospective clients through outbound and strategic prospecting.

● Enterprise Outreach & Engagement: Initiate and develop relationships with key decision-makers (e.g., CMO, Head of Marketing, Operations, Digital). Conduct outreach via multiple channels (LinkedIn, email, calls, networking) to generate new business opportunities.

● Opportunity Qualification & Discovery: Lead early-stage conversations to understand client challenges around customer retention, loyalty, CRM, and growth. Qualify opportunities based on strategic fit, business potential, and readiness.

● Pre-Sales Strategy & Solution Framing: Collaborate with the founder to shape initial solution direction by aligning client needs with our SaaS platform and custom loyalty solutions. Provide input on use cases, campaign strategies, and engagement models.

● Meeting & Pipeline Handover: Own the transition from qualified opportunity to sales engagement by preparing context, insights, and key information for closing discussions led by the founder.

● Market Intelligence & Vertical Strategy: Continuously analyze market trends, competitor landscape, and emerging opportunities. Identify high-potential verticals and partnership models (e.g., mall ecosystems, multi-brand groups).

● Relationship Building: Establish and nurture long-term relationships with prospects and industry stakeholders to create ongoing opportunities and partnerships.

● CRM & Performance Tracking: Maintain accurate pipeline data, outreach activity, and engagement progress within CRM systems. Track and optimize key metrics such as lead quality, meeting conversion, and pipeline value.

Tools and Frameworks You’ll Work With:

● CRM & Sales Tools: HubSpot, Salesforce, Pipedrive, or equivalent
● Prospecting Tools: LinkedIn Sales Navigator, Apollo, ZoomInfo, or equivalent
● Communication: Slack, Google Meet, Zoom, WhatsApp
● Documentation: Notion, Google Workspace
● Approach: Account-Based Prospecting, Consultative Selling, Pipeline-Driven Growth

Qualifications:

● 6–8+ years of experience in business development, partnerships, or growth roles, preferably in SaaS, fintech, or digital solutions
● Proven track record of building pipeline and engaging enterprise or multi-location clients
● Strong ability to initiate conversations and navigate complex stakeholder environments
● Experience in consultative discovery and early-stage solutioning
● Excellent communication and interpersonal skills with strong executive presence
● Highly proactive, self-driven, and comfortable operating in a target-driven environment
● Strong organizational skills with disciplined pipeline and follow-up management

Good to Have:

● Experience in loyalty programs, CRM, customer engagement, or marketing technology
● Background working with F&B, retail, malls, or property developers
● Familiarity with SaaS + custom solution selling models
● Understanding of customer lifecycle, retention strategies, and campaign mechanics
● Existing network in enterprise or mid-to-large business ecosystems

How This Role Works:

● You build and qualify the pipeline
● You engage decision-makers and shape early opportunities
● The founder/team leads pitching, negotiation, and closing

👉 Your success is measured by the quality and value of pipeline generated