Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.
Who We Are Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Pet Insurance
Team Member Hotel Rates, other discounts, perks and more
WhatWe’reLooking For:
The Senior Group Billing Clerk serves within a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member supports the Group Billing team by serving as the first point of escalation for their questions, reviewing/auditing their work, and communicating directly with leaders at all levels at our hotel properties. This team member alsovalidates, organizes, and sends the final invoice for complex billing scenarios such as multi-property billing and unique billing requests. This team member represents Loews as our Group Billing Concierge, providingexpertise, problem resolution, and outstanding service levels to our valued group clients. Timeliness and accuracy of the work performed by the Sr. Group Billing Clerk is critical as this is often the last impression a valuable group client will have of the hotel and brand. Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance. The Sr. Group Billing Clerk reports to the Billing Services Manager.
Who YouAre:
A relationship builder with a dynamic approach to developing connections
A continually curious forward thinker who loves to find creative solutions
A team builder with the ability toestablisha strong following
Comfortable with taking the lead in a variety of settings
Collaborator who excels in an exciting, ever-evolving environment
What YouWillDo:
Upholds all company and industry standardspertaining toPCI compliance, guest confidentiality, and accounting best practices.
Useshotel sales, financial, and property management systems to reconcile charges posted to group and catering master accounts.
Calculates contractual concessions owed and adjusts accordingly in property management system.
Research and resolve missing or discrepant charges to ensure highest levels of billing accuracy.
Compiles final invoice for hotel group and catering functions fortimelydelivery to clients and third-party planners.
Collaborates with other Billing Services and hotel team members to resolve guest billing disputes.
Maintains strong relationships with hotel Finance, Sales, Catering, and Conference Services team members to ensure client needs are understood and met.
Performs daily audit ofdepartment'sfinancial transactions to ensure accuracy and compliance.
Collaborates with Training Manager, STAR Trainers, and Billing Manager tomaintaintrainingenvironment focused on continuous improvement.
Accountable for achievement of metrics and targets associated with the position.
Regular attendance in conformance with standards
May berequiredto work varying schedules to reflect business needs
Required to attend all training sessions and meetings
Ability to perform “Physical Requirements” as explained below
Other duties as assigned
Your Experience Includes:
Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred
1-2 years customer-facing work experience in hospitality or finance environment
Ability to work cooperatively with others,maintainconfidentiality, and communicate effectively both written and verbally
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States. Headquartered in New York City, hotel destinations include Arlington, Atlanta, Chicago, Chicago O'Hare, Coral Gables, Hollywood, Miami Beach, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, St. Louis, and Tucson. Loews Hotels Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L).
WHO WE ARE:
We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
EQUAL EMPLOYMENT OPPORTUNITY
Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
