Diabolocom

Senior Golang Backend Software Engineer, Message squad

Diabolocom  •  Tbilisi, GE (Onsite)  •  29 days ago
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Job Description

About Diabolocom

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth through an innovative, cloud-based contact center platform. Our solution leverages AI-driven technologies to deliver exceptional customer experiences, combining premium voice quality, real-time analytics, and global scalability.

We integrate seamlessly with leading CRMs and provide a rich set of APIs and services in multiple languages. With offices across Europe, the USA, Brazil, and the UAE, and more than 350 clients operating in over 60 countries, Diabolocom is experiencing strong international growth.

As part of this expansion, we are strengthening our engineering team and are looking for a Senior Golang Software Engineer to join our Message Squad

About the Team – Message Squad

The Message Squad builds and maintains services that enable communication across multiple text-based channels. Initially focused on email, the team is now expanding into a broader messaging platform integrating channels such as WhatsApp, SMS, and social networks.

Team composition:

  • 7 backend engineers
  • 2 QA engineers

Tech Stack

  • Languages: Golang (80%), Java (20%)
  • Database: PostgreSQL
  • Messaging: RabbitMQ
  • Caching: Redis
  • Infrastructure: Docker, Kubernetes
  • Observability: Grafana, Prometheus, Loki

Key Focus Areas

  • Enhancing messaging features (templates, quick replies, voice messages)
  • Building a unified ticketing system for multi-channel communication
  • Collaborating with other squads on cross-functional features

Requirements

  • 5+ years of experience in software development within product-focused companies (B2B or B2C)
  • 2+ years of hands-on experience with Golang
  • Strong experience with relational databases (preferably PostgreSQL)
  • Experience with message brokers (preferably RabbitMQ)
  • Experience with caching systems (preferably Redis)
  • Experience with libraries such as gin-gonic, go-jet, amqp091, gRPC
  • Experience with microservices architecture and API design
  • Ability to make architectural decisions and evaluate trade-offs (performance, scalability, reliability)
  • Strong autonomy and leadership potential, with willingness to grow into a lead role
  • Comfortable working with and improving existing (including legacy) codebases
  • Strong engineering culture, attention to detail, and product mindset
  • Fluent in English

Valuable assets

  • Experience with Java / Spring
  • Experience designing and building distributed systems
  • Familiarity with cloud-native infrastructure and CI/CD tools (Docker, Kubernetes)

What We Offer

  • A collaborative and multicultural environment focused on innovation and knowledge sharing
  • The opportunity to work on a real product with global impact
  • Work on large-scale, real-time, mission-critical systems
  • Clear career growth opportunities and increasing ownership
  • High-quality IT equipment of your choice
  • Flexible working hours and remote work options

Recruitment Process

  1. Introductory call with Talent Acquisition
  2. Live coding session with a Lead Software Engineer (1 hour)
  3. System design interview with a Lead Software Engineer (1.5 hours, screen sharing)
  4. Final cultural fit interview with the Head of Software Engineering (1 hour)
Diabolocom

About Diabolocom

For over 20 years, Diabolocom has been transforming how businesses engage with customers. Our cloud-based Contact Center as a Service (CCaaS) solution, powered by proprietary generative AI, delivers exactly what today’s customer service and sales teams need—intelligent automation, enhanced reachability, and actionable insights.

From real-time call transcription to satisfaction analysis and next-best-action guidance, our AI Assistant seamlessly integrates into every customer interaction, driving faster resolutions. What sets Diabolocom apart is our native AI for CX combined with full telecom services, creating a unique solution for hyper-customized customer interactions and telephony management. By automating the mundane, your teams can focus on what matters: winning customer loyalty and driving growth.

We seamlessly integrate with leading CRMs like Salesforce, Oracle, and Microsoft, giving your teams complete visibility into every conversation and enabling you to accelerate business growth.

That’s why industry leaders like Mitsubishi Electric, Nikon, Mantrac Group, and Brinks trust Diabolocom to deliver exceptional customer experiences that set them apart. Our AI-driven platform reduces post-call processing by 97% and slashes churn by 12%. The result? More satisfied customers and a more proactive, agile team.

Ready to challenge the norm? Join global brands transforming customer relationships in over 60 countries with Diabolocom.

Learn more about Diabolocom: https://www.diabolocom.com/

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Paris, FR
Year Founded
2005
Website
diabolocom.com
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