Job Description

Application deadline: September 30th, 2026

Location: Ballerup 2750, Denmark, Denmark

Contract type: Permanent

Job ID: 4826

Shape the future of customer engagement at LEO Pharma — from global design to local impact.

Join us in creating a future legacy in medical dermatology. At LEO Pharma, we are global leaders in medical dermatology, with 115 years of experience bringing innovation to healthcare.

In Global Customer Engagement Platforms & Excellence, we partner across the business to drive customer engagement excellence – empowering global and local teams to execute with impact. We are guided by simplification, collaboration, and accountability. Now, as we embark on a global Customer Engagement Platform implementation affecting around 1500 users across 30+ markets, we are looking for a Senior Global Business Process Owner to help define how customer engagement works across LEO — and make it simpler, smarter, and more scalable.

Your role

You will be the business authority for customer engagement processes within your portfolio. You will be the business voice that connects commercial needs with technical delivery - translating needs into process design, requirements, governance, and adoption. You will work closely with global and local stakeholders – bringing deep respect for the knowledge of people living the day-to-day reality – while driving towards global standards that create value for LEO, our customers, and ultimately patients. When decisions are needed for the greater good of LEO and the patients we serve – you drive them through. Global IT and external partners build to your specifications.

Your key responsibilities will include:

• Designing and governing scalable customer engagement processes across global and local markets.
• Facilitating cross-functional workshops and driving alignment across Business Units, Commercial Excellence, Medical Affairs, Digital Engagement, and regional teams – and representing your portfolio credibly to senior stakeholders.
• Translating business needs into process flows, user stories, requirements, and acceptance criteria with Global IT and external partners.
• Making process design decisions within your portfolio – proceeding when alignment is reached, escalating when it’s not.
• Setting global standards, enabling train-the-trainer models, and ensuring platforms and processes are adopted successfully.
• Owning and prioritising the improvement pipeline, including business cases, benefits, adoption metrics, and continuous optimisation.

You may work across areas such as segmentation, targeting, territory planning, field execution, omnichannel journey enablement (process design, platform configuration and data flow – engagement model and channel strategy are owned by Digital Engagement), Key Account Management, event management, field coaching, analytics, and AI-enabled customer engagement insights.

When you apply, indicate which areas are your primary strength and where you have secondary experience.

Your qualifications

We imagine that you bring solid business process ownership experience from pharmaceutical or life sciences commercial operations. You understand how global platforms support local execution, and you know how to turn ambiguity into clear, practical decisions that move the business forward.

We are especially looking for:

• Extensive experience in business process design and optimisation within pharma or life sciences commercial operations.
• Experience with CRM platforms such as Veeva CRM, Salesforce Life Sciences Cloud, or equivalent.
• Proven ability to apply Lean, value stream mapping , Gemba, or similar improvement methods.
• Experience translating business needs into requirements, acceptance criteria, and delivery input for IT or external partners.
• Solid facilitation experience in global, multi-market, and cross-functional environments.
• Strong communication and presentation skills – able to articulate process rationale and build confidence with senior stakeholders.

Experience with CRM transformations, Agile delivery, business case development, pharma compliance processes, data governance, change management, or train-the-trainer models will be an advantage.

As a person, you are collaborative and curious – you genuinely want to understand how people work and what markets need. But you are not consensus-dependent: when the time comes, you decide. You have backbone, think in systems, and create clarity for others rather than accumulating decisions. You communicate in ways that enable others to self-serve, and you default to progress over perfection. You bring a structured approach to solving problems - untangling complexity rather than adding to it.

What success looks like

• Business teams experience you as a trusted partner — someone who makes their work easier through well-designed processes.
• Your processes are adopted and continuously improving — delivering measurable value, not gathering dust.
• Global standards are self-sustaining — through train-the-trainer and local enablement rather than central enforcement.
• You make decisions confidently within your portfolio — creating clarity rather than accumulating decisions.
• The customer experience improves because the processes you govern make it easier for LEO to engage healthcare professionals consistently and at scale.

Your new team

You will join Global Customer Engagement Platforms & Excellence in Ballerup, Denmark. We are a global team working at the intersection of business process, customer engagement, commercial excellence, and platform governance. Together, we partner with markets, functions, Global IT, and external implementation partners to create processes that are adopted, valuable, and built to scale.

A note from the hiring manager

I'm building a team that partners with the business and owns the outcome — not one that waits to be told what to do. A global Customer Engagement Platform implementation is kicking off imminently — and this role will be central to shaping it from the start.

I believe in partnership as the work, real ownership within clear guardrails, and progress over perfection. You are not a requirements scribe passing notes to IT — you shape how processes should work, and IT builds to that specification. If you can walk me through how you've used structured methods to align people and improve something real, I'd like to hear from you.

The opportunity comes with visibility to executive level.

Contact and application

For additional information, please contact Lisa Munkvold, Head of Global Customer Engagement Platforms, LIMUN@LEO-Pharma.com

You do not need to upload a cover letter, but feel free to add a few sentences in your resume or CV on why this position has your interest and which of the process areas above are your primary strength.

Beyond the skin

Join LEO Pharma, a global leader in medical dermatology, as we go beyond the skin to make a lasting impact. Our innovative approach sets us apart. We are dedicated to leaving a legacy that positively impacts patients, colleagues, and our planet.

At LEO Pharma, we believe in the power of individuals to drive change. Our flat organizational structure empowers you to make a visible impact and offers versatile roles for professional growth. We value diversity and welcome applications from all qualified candidates, recognizing that our different perspectives, backgrounds, and attitudes enable us to make the best decisions. Join our passionate team at LEO Pharma and be yourself as we work together to make a difference.

For certain positions, LEO Pharma might complete a background check conducted by a third party.

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