Job Description

Posting number: 26-00217

Department: Police

Division: 26 Specialized Services

Job classification: Senior GIS Analyst - Public Safety

Posting type: Open

Categories: Geographic Information Systems

Summary

The Senior GIS Analyst - Public Safety is a technical leadership position embedded within the Westminster Police Department's Technical Services team, with direct support to the Westminster Public Safety Communications Center. This role focuses on the administration, integration, maintenance, enhancement, and long-term development of the geographic information systems (GIS) that support Computer-Aided Dispatch (CAD), Records Management Systems (RMS), mobile data platforms, Next Generation 911 (NG911), and other public safety technologies.

Duties include, but are not limited to, overseeing and maintaining critical GIS datasets such as address points, road centerlines, and jurisdictional boundaries; supporting and enhancing CAD/RMS mapping functionality; leading ongoing data management and quality control efforts; and providing advanced application and technical support to public safety personnel. This position serves as the primary GIS subject matter expert for public safety operations and plays a key role in ensuring accurate call routing, location validation, and reliable mapping to support emergency response operations.

A defining characteristic of this role is the ability to apply advanced analytical thinking and problem-solving skills to develop scalable, sustainable GIS solutions within the operational constraints of public safety systems. The position also requires leadership and coordination with internal stakeholders and external partners, including managing vendor relationships and support requests, participating in regional user groups, leading complex GIS projects and system integrations, and contributing to multi-agency initiatives such as CAD-to-CAD (CAD2CAD) data sharing and regional GIS data development efforts.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

Examples of duties

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – People – Integrity – Respect – Innovation – Teamwork).

This position supports the goals of the Westminster Police Department, Public Safety Communications Center, and Fire Department by maintaining and enhancing the geographic information systems and technology that are critical to emergency response operations. The position contributes to the safety and well-being of the community by ensuring accurate, reliable, and accessible geospatial data that supports Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Next Generation 911 (NG911), and other public safety technologies. The department continuously strives to meet the needs of the community through exceptional service, effective use of resources, operational excellence, innovation, collaboration, and a commitment to public safety.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city and the community; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support and promote change; demonstrate flexibility and take calculated risks when appropriate to improve operations, systems, and services
• Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization; encourage professional development and knowledge sharing with others
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered and identify opportunities for operational improvement
• Demonstrate support for team efforts by accepting new roles and responsibilities, helping others achieve objectives, and providing technical leadership when appropriate
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES

Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific – Every employee in this position must be able to:

• Manage spatial and non-spatial data in support of public safety systems and City GIS databases
• Lead the editing, updating, and maintenance of GIS datasets including street centerlines, address points, address ranges, and jurisdictional boundaries used in CAD and RMS environments
• Design, develop, and govern GIS data models and structures that support public safety operations, enterprise system integrations, and Next Generation 911 (NG911) requirements
• Utilize relational databases and advanced SQL queries to analyze, troubleshoot, and resolve complex data issues impacting CAD/RMS performance
• Establish and enforce data maintenance standards, quality control procedures, and documentation of workflows and solutions for long-term sustainability
• Architect, design, and maintain integrations between GIS and public safety systems, including CAD, RMS, and mobile data platforms
• Apply critical thinking and technical problem-solving to support complex public safety systems
• Develop scalable, sustainable, and enterprise-level solutions within the constraints of public safety software and vendor-supported systems
• Operate effectively in environments with limited documentation, leveraging deep expertise, independent research, and resourcefulness to resolve issues
• Integrate multiple data sources, including non-GIS systems, to ensure data accuracy, consistency, and interoperability across platforms
• Utilize and develop scripting solutions (primarily Python) to automate workflows, improve efficiency, and support ongoing system maintenance
• Collaborate with internal stakeholders, external partners, and regional agencies as a technical leader
• Provide advanced technical support, mentorship, and guidance to Police, Fire, and Communications Center personnel using GIS and CAD/RMS applications
• Translate complex technical concepts, system limitations, and data issues into clear, actionable information for non-technical users, leadership, and command staff
• Lead the development and maintenance of documentation for workflows, processes, and non-standard solutions
• Coordinate strategically with City GIS, IT, and public safety teams to support system enhancements and operational needs
• Manage vendor relationships, including ticket submission, escalation, and follow-up, as well as participation in user groups and regional forums
• Lead and support regional collaboration efforts, including CAD-to-CAD (CAD2CAD) initiatives and shared GIS data development
• Perform and/or lead GIS-focused project management in coordination with Police Technical Services, IT, and citywide GIS teams

Qualifications

Essential Job Functions, Duties, Responsibilities and Tasks

1. Serves as the primary GIS technical resource and subject matter expert for Westminster Public Safety, supporting CAD, RMS, and NG911-related geospatial data and system integrations with the City's GIS infrastructure
2. Leads the administration, maintenance, enhancement, and troubleshoots CAD and RMS geospatial components, including street centerline data, address points, premise information, map layers, and related dispatch geometry
3. Oversees the maintenance and validation of GIS datasets required for accurate call routing and location validation within Next Generation 911 environments
4. Develops, documents, maintains, and enhances automated workflows and data integrations between CAD/RMS systems, Esri ArcGIS, and other City databases
5. Identifies, analyzes, and resolves complex spatial data errors or system integration issues that impact dispatch accuracy, responder safety, operational efficiency, or system performance
6. Participates in CAD2CAD programs, collaborating with regional partner agencies to develop, maintain, and share standardized GIS datasets across jurisdictions
7. Serves as the primary point of contact for vendor relationships through ticket submission, follow-up, escalation, and engagement with regional user communities to resolve issues and identify best practices
8. Supports and provides technical guidance for the administration of GIS infrastructure, including ArcGIS Enterprise, ArcGIS Online, and GIS services related to public safety applications
9. Leads and assists with mapping, analysis, data visualization, and GIS-based solutions to support incident response, planning, resource deployment, and operational decision-making
10. Assists with maintaining and administering the City's GIS Server(s) and services, ArcGIS Enterprise, and ArcGIS Online content as they relate to public safety applications
11. Ensures a high level of internal and external customer service through timely response, clear communication, consistent follow-through, and collaboration with stakeholders
12. Provides technical leadership and recommendations regarding GIS standards, data quality, system enhancements, and public safety technology initiatives
13. Evaluates emerging GIS and public safety technologies and recommends improvements to support operational effectiveness, interoperability, and long-term organizational goals
14. Maintains regular and punctual attendance

Other Duties and Responsibilities

1. Maintain up-to-date knowledge of software, hardware, and emerging trends related to GIS, CAD/RMS systems, and Next Generation 911 technologies and evaluate opportunities for their application within public safety operations
2. Participate in ongoing training, professional development, and industry groups to stay current with best practices, including those from National Emergency Number Association and other relevant organizations
3. Lead or assist with testing, implementation, enhancement, and upgrades of public safety systems and GIS-related technologies
4. Support and provide guidance for audits, compliance reviews, and data validation efforts related to public safety GIS and NG911 requirements
5. Represent Westminster Public Safety in regional meetings, user groups, and collaborative initiatives related to GIS, CAD/RMS systems, and NG911 programs, as assigned
6. Perform other duties as assigned in support of the Communications Center, Police, and Fire operations

Supplemental information

Education, Experience, Skills, Formal Training, Licenses and Certifications

Required:

• Education and Experience as follows:
• Associate’s degree or higher from an accredited college or university with major coursework in Geographic Information Systems (GIS), Geography, Computer Science, or a related field, AND a minimum of five (5) years of progressively responsible professional GIS experience, including database management, data quality control, project management, and system integration support
• OR At least three (3) years of professional GIS experience supporting public safety operations, such as emergency communications/911, law enforcement, fire, EMS, Computer-Aided Dispatch (CAD), Records Management Systems (RMS), or other public safety systems. Demonstrated experience working with GIS data and systems that support mission-critical public safety operations, including the ability to troubleshoot data, system integration, and operational issues
• Demonstrated experience working with GIS platforms such as Esri ArcGIS (ArcGIS Pro, ArcGIS Enterprise, and/or ArcGIS Online)
• Advanced working knowledge of relational databases and experience writing, executing, and troubleshooting SQL queries
• Demonstrated ability to analyze, troubleshoot, and resolve complex data, system integration, and operational issues impacting public safety systems
• Demonstrated experience leading technical projects, coordinating multiple stakeholders, and managing competing priorities in a fast-paced operational environment
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced, operational environment
• Effective communication skills, including the ability to present technical information, recommendations, and system impacts to non-technical users, management, and command staff
• Ability to work independently and serve as a technical resource and subject matter expert for GIS-related public safety initiatives
• Must possess a valid driver’s license, provide proof of a safe driving record, and maintain a safe driving record for continued employment

Preferred:

• Experience with Next Generation 911 (NG911) GIS data standards, validation, and workflows, including addressing, road centerlines, Emergency Service Boundaries (ESBs), and related 911 GIS data requirements
• Experience supporting GIS integrations with public safety systems, including CAD-to-CAD (CAD2CAD), CAD, RMS, mobile data, 911, and other emergency response technologies
• Experience with Microsoft SQL Server/SQL Server Management Studio (SSMS), including querying large datasets, creating views, troubleshooting data issues, and supporting public safety databases
• Experience developing, deploying, and maintaining Python scripts and automated workflows for GIS data management, validation, quality control, and system integration
• Experience serving as a technical lead, project lead, or GIS subject matter expert (SME) for public safety GIS projects, system implementations, or operational initiatives
• Experience performing GIS data QA/QC, topology validation, error resolution, and data remediation for datasets supporting public safety or 911 operations
• Experience coordinating GIS data and system requirements with 911 centers, law enforcement, fire/EMS, emergency management, regional partners, or other public safety stakeholders

Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered.

Physical Requirements:

• Work is sedentary in nature and requires sufficient physical stamina and strength for:
• Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods
• Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing and reaching below shoulder to store documents, material and supplies
• Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
• Frequent lifting, carrying, push/pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing/pulling of up 25 pounds with dollies and carts
• Occasional standing and walking on uneven terrain in various conditions to perform job functions; occasional squatting, bending and kneeling to perform functions at various sites

WORKING CONDITIONS

Work is constantly performed indoors is primarily sedentary office work. Occasionally work is performed outdoors with occasional exposure to extreme temperatures. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.

Required Materials and Equipment

Windows GIS workstation, virtual servers and workstations, and other standard office equipment.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history and when applicable, credit check, driver’s license record, education verification
• Must be able to pass a Criminal Justice Information Services (CJIS) background investigation and be fingerprinted for this job; a felony conviction is generally considered grounds for denial of CJIS access; outstanding arrest warrants can also lead to being disqualified from CJIS certification
• Pre-employment drug screen
• Must be legally entitled to work in the United States