The Service Parts ITR Fulfillment Functional Leader (SAP) is accountable for defining and delivering the global system and process solutions for Parts Operations, with special focus on Parts Fulfillment across Inquiry to Order & Order to Remittance (ITR) in SAP ERP.
This role partners with Commercial Operations, Region and Global Operations teams, Projects & Engineered Solutions (P&ES), and Parts Fulfillment to ensure system and process solutions are data-driven, user-friendly, KPI-led and support the required service level to customers. The leader ensures requirement settings, schedules, and operational milestones are completed on time—enabling real-time visibility, predictability, and performance management across the fulfillment lifecycle.
E ssen tial Res pon sibilities
- Bus ine ss Strate gy & V isio n De fine and le ad the glo bal d igital s tr ategy for Ser vice Par ts ITR Fulfillme nt Tr ans fo rm tr ad ition al s ys tem se tups into KP I-dr iven so lutions that d irect ly influe nce o per ation al perfo rm ance, c yc le t ime, and o n- time de liver y
- Pro cess H armon izat ion & Ope rat ing M ode l S tand ard ize and s imp lify ser vice par ts fulfillme nt pr ocesses ac ross ITR for all con tr ac tual type s Es tab lish an e ffic ie nt fulfillme nt m odel, embed ding Le an pr inc ip les and e nab ling d aily manageme nt w ithin tr ans ac tion al s ys tem s— not ou ts ide of them.
Embed Le an pr inc iples and daily manageme nt in p ar tners hip w ith Ser vices Ope rations te ams to e lim inate no n- value- added activities, impr ove pred ic tability, and e nab le cons is te nt e xec ution acr oss reg ions.
- D igital Roa dmap Owne rsh ip Own the S AP ERP func tion al r oadm ap for P ar ts ITR Fulfillme nt Ensure sc alab le, g over ned so lutions that e nab le re al- time dem and m anageme nt and e xec ution vis ib ility
- Primary pro gra ms in sco pe
o P ar ts Con tinuous Impr oveme nt & S us tainab le Cost pr od uc tivity pr ogr ams (eg. Par ts o rder e ntry auto mation, d ate manageme nt, pr ic ing c omp liance)
o O ne ERP Roadm ap e xec ution (eg. ERP c onso lid ation & o ptim iz ation ac tivities, future Cloud
ERP des ig n)
o P ar ts Eng ineer ing c ollabo ration s upp ort (eg. PLM m igr atio n, e ng ineered p ar ts dem and auto mation, NCP and BOM/ kitting c ap ability e xp ans ion)
- T ra nsfo rmat ion De live ry Par tne rsh ip Ser ve as the pr im ary func tion al c ounterp art to IT Co-own so lution des ig n, validate bluepr ints, and s hape de livery to e ns ure alig nme nt w ith b us iness pr io rities. Dr ive clarity on req uireme nts, sc ope, and value-b as ed pr io ritiz ation.
- Ch an ge Le ade rsh ip & Ad option: Le ad e nterpr ise c hange manageme nt by alig ning s take ho lders, c larifying r oles, and embed ding new w ays of wo rking.
- Peo ple & Capa bility Le ade rsh ip Es tab lish s tr ong func tio nal g over nance, c lear de cis ion r igh ts, and e ffec tive es calation mech anisms to e nab le speed and ac countab ility B uild o rg aniz ation al c ap ability to s us tain tr ans fo rm ation ou tco mes.
Qu alificat ions
• B ac he lo r’s de gree fr om an accre dited univers ity or c ollege.
• Many years of ad dition al ye ars of e xpe rie nce in cr oss func tion al r oles s upp or ting Co mmer cial, S upp ly Chain, Ser vices Oper ation s, Re gion Oper ations o rg anizations
De sired Qu alificat ions
- Pr oven e xper ie nce le ading s er vice and o per ations acr oss reg ions us ing D ig ital Tec hno log y
- S tr ong b ac kgr ound in pr oce ss s tand ard iz ation, Le an, and oper ating m odel des ig n
- Function al e xper tise with GEV App lications spec ifically NEX, CPQ, Re alTr ac k, O TM, ERP
- Dem ons tr ated ab ility to tr ans late bus iness s tr ategy into sc alab le d igital so lutions in p ar tners hip w ith
IT
SAP ERP Functional Authority
Owns the SAP ERP functional roadmap for Parts Fulfillment.
Governs SAP process design, ERP enhancements, integrations, and functional solution approvals.
Relocation Assistance Provided: No
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