Job Description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistic

Responsabilities

Operational Management

• Identify, analyze, and validate stakeholder needs and process.
• Provide support and training to stakeholders (particularly HR) to enhance the overall user experience.
• Configure, review, and maintain Workday system, including business process design, security, and audit implementation.
• Be responsible for defining objectives, scope, timelines, phases, milestones, and establishing budgets for HR platforms projects and continuous improvements.
• Under general supervision, provide guidance, leadership, and quality review of the work performed by less experienced analysts, as needed.

Projects and Continuous Improvement

• Work on implementation projects of new modules independently.
• Create and maintain process flow, configuration, operational, and user documentation.
• Identify opportunities and areas for business process improvement to drive value and increase efficiency within technology tools, while ensuring data quality, consistency, and standardization.
• Monitor new features released by Workday and recommend appropriate adoption and deployment plans.

Data and Analytics

• Document business and functional requirements, translating them into technical specifications while incorporating data governance and data quality rules (validation, standardization, controls).
• Establish and monitor data quality metrics, produce regular analysis, and collaborate with HR teams to improve data entry and data management practices.
• Maintain collaboration with other IT, Finance, and Payroll stakeholders, as well as with external vendors, working autonomously.

Governance and Security

• Ensure compliance with existing security policies regarding data integrity, confidentiality, and availability.
• Identify and document integration requirements for applications within Workday, and ensure data consistency and alignment across systems (payroll, finance, IT).
• Participate in root cause analysis of data flow issues, recommend and implement sustainable solutions, including automated controls and preventive mechanisms.

Qualifications

• At least 5 years' experience as a HR IS Business or Functional Analyst
• Minimum 3 years' experience HR IS project management or implementation
• At ease on Data Quality topic, analysis and audit
• Workday Knowledge
• Bachelor's degree in IT, HR or related field
• PMI-PBA certification
• The role involves daily (or regular) communication with pan-Canadian stakeholders.
• Excellent oral and written communication skills
• Ability to analyze and synthesize information
• Ability to influence and negotiate
• At ease and autonomous in a growth environment
• Organizational skills, attention to detail and good judgment are a must
• Experience in the Transport/Logistics sector, an asset

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

• On-site gym with a personal trainer

• Employer-provided lunch of your choice

• Comprehensive group insurance

• Group RRSP plan

• Care & Well‑Being Activities

• Partial reimbursement for public transportation

• Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.