Job Description

You excel at connecting the dots as a problem solver, ensuring the seamless delivery of reliable services from beginning to end.

You bring structure, mitigation and education to our organisation. Our records and datasets are vast and varied. This is your opportunity to safeguard critical infrastructure, order and protect sensitive data, and defend against emerging cyber threats. You'll be part of an expert team who protect against thousands of threats every day.

In this role, you'll:

Working as part of a team delivering business‑aligned solutions, this role translates stakeholder requirements into effective Salesforce configurations, supporting end‑to‑end delivery from requirements and design through testing, implementation and ongoing support to achieve reliable, value‑driven outcomes.

• You will translate business needs into clear functional Salesforce designs by partnering with stakeholders, leading workshops, and documenting user stories.

• You will configure and administer Salesforce (objects, flows, security, profiles, permissions) to deliver scalable, user‑friendly solutions aligned to standards.

• You will support end‑to‑end delivery from requirements through deployment and post‑go‑live optimisation, including testing, release and change management.

• You will ensure system stability and continuous improvement by troubleshooting issues, managing data and access controls, and identifying automation opportunities.

For more information on this position and business unit, view the and information pack.

About you

• You bring strong hands‑on Salesforce administration and configuration expertise, with a solid understanding of data, security, reporting, and dashboards.

• Your skill in translating business requirements into functional Salesforce solutions includes automation using Flows, approval processes, and configuration‑driven design.

• You excel at stakeholder engagement—running workshops, gathering requirements, documenting user stories, and supporting UAT, releases, and change management.

• You demonstrate strong problem‑solving and delivery capability, managing multiple priorities in fast‑paced environments while leveraging CI/CD and DevOps practices.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers