Job Description

Senior Frontline Excellence Associate
Zurich, Switzerland.
Rare Disease & Customer Engagement.

As Senior Frontline Excellence Associate, you will help the Swiss Affiliate improve effectiveness of frontline by increasing time in field, deploying to right customers and improving conversion rate enabled by clear performance management, the right technology and clear governance.

Your new role
• Manage the HCP universe: define and implement customer attributes and segments to enable targeted execution of the Affiliate strategy
• Design and run end-to-end processes (internal and external), including customer journeys, engagement planning, and performance tracking, to drive consistent execution and measurable impact
• Own the design and delivery of sales incentive schemes that align behaviour with commercial priorities and deliver measurable ROI
• Build Field Force capabilities to enable data-driven decisions, including developing tools and reports with actionable insights for users
• Integrate internal and external data sources to provide clear, evidence-based recommendations on commercial priorities and opportunities
• Be an active part in the department (e.g., rotational lead role in organizing monthly Department meetings)
• Support updates to the department strategy and process improvements.

Your new department
The goal of the Frontline Excellence Team (part of the Rare Disease and Customer Engagement Business Unit) is to boost field team performance by maximizing customer-facing time, targeting top accounts, and improving conversion. This is achieved through simplifying processes, increasing automation and delivering actionable, data-driven insights. Together with the Customer Excellence team focusing on delivering omnichannel journeys and the Rare Disease Business Unit responsible for our haemophilia and growth hormone products, we form a highly engaged department that offers exciting cross-functional collaboration, strong peer learning, and a supportive, high-energy team environment

Your skills & qualifications
• Master's degree or above in relevant area (e.g. business administration, economics, statistics).
• Relevant experience in Frontline or Commercial Excellence, Business Intelligence/ Analytics, Finance or Consulting role.
• Pharmaceutical industry experience and strong commercial/ medical experience on topics such as field force effectiveness desirable.
• Strong project and stakeholder management experience.
• Experience in building new business processes and running them long-term.
• Experience with Power BI / Power Query / DAX; SQL is a plus
• Excellent analytical skills & tools with the ability to derive insight from complex and varied information sources and make sound recommendations.
• Proficient in English and German, French is a plus

Working at Novo Nordisk  
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results. 

What we offer 
There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind. 

More information 
For more information, visit  novonordisk.com,  Facebook, Instagram,  X,  LinkedIn and  YouTube. To complete your application, click on "Apply now", attach your CV and follow the instructions. 

Deadline 
Please apply before April 2nd.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.