Job Description

Note: Fidelity will not provide immigration sponsorship for this position.

The Role
Are you passionate about crafting intuitive, high-impact user experiences that simplify complex workflows? We are seeking a Senior Frontend Engineer to join our Contact Center Core team. In this role, you will design and build modern, high-performance front-end applications that empower Fidelity’s contact center associates to deliver exceptional service to millions of customers across voice, chat, and digital channels.
As a key technical contributor, you will focus on developing accessible, scalable, and elegant user interfaces using React and Next.js. You’ll collaborate closely with UX designers, product owners, and backend engineers to transform ideas into polished, production-ready applications. You’ll also play an important role in shaping front-end architecture, mentoring engineers, and advancing the technical roadmap for the contact center UI ecosystem.

The Expertise & Skills You Bring

• 5+ years of experience in front-end / UI development

• Strong expertise in React (hooks, context, state management such as Redux or Zustand, component architecture)

• Proficiency with Next.js (SSR, SSG, App Router, API routes)

• Deep knowledge of HTML5, CSS3, JavaScript, and TypeScript

• Experience with modern CSS approaches (CSS Modules, Styled Components, Tailwind CSS, etc.)

• Familiarity with front-end build tools (Webpack, Vite, Turbopack)

• Experience with testing frameworks (Jest, React Testing Library, Cypress, or Playwright)

• Strong understanding of responsive design, cross-browser compatibility, and mobile-first development

• Experience integrating RESTful APIs and managing async data (React Query, SWR, or similar)

• Familiarity with design systems and component libraries (Storybook, Material UI, or custom systems)

• Knowledge of front-end security best practices (XSS prevention, CSP, authentication flows, secure token handling)

• Experience working with Git-based workflows and CI/CD pipelines

• Hands-on use of AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Codex) in real engineering workflows

• Experience in Agile/SAFe environments

• Strong communication skills and ability to collaborate across cross-functional teams

• Ability to mentor developers and contribute to design and architectural decisions

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience

Preferred Qualifications

• Experience with contact center technologies (agent desktops, softphones, IVR tools, dashboards)

• Familiarity with real-time technologies (WebSockets, Server-Sent Events)

• Knowledge of micro-frontend architecture and module federation

• Experience implementing WCAG 2.1 AA accessibility standards

• Knowledge of performance optimization techniques (code splitting, lazy loading, caching, Core Web Vitals)

• Familiarity with Node.js and Backend-for-Frontend (BFF) patterns

• Experience building cloud-ready applications (AWS preferred)

• Experience operating in a service ownership model (end-to-end lifecycle ownership)

• AWS certifications (Cloud Practitioner, Developer Associate)

The Team
The Contact Center Core team builds and maintains the platforms that power Fidelity’s contact center operations, enabling seamless interactions across millions of customer engagements daily. We develop the tools that support associates in delivering fast, reliable, and personalized service experiences.
Our team operates in a highly collaborative, fast-paced environment where innovation, ownership, and customer obsession are central to everything we do.

Certifications:

Category:

Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.