Job Description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.
Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?
• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Senior Fraud Investigator. Could It Be You?
The Fraud Risk Management team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group (“QFG”); to help Canadians become much more financially successful and secure.
The Senior Fraud Investigator will be required to assist in a variety of investigations such as trading fraud, crypto fraud, wire fraud, pre-authorised debits fraud, digital bank fraud, etc. The Senior Fraud Investigator will proactively combat fraud by applying advanced investigation techniques to enhance fraud mitigation capabilities for all products and services across the organization.
Reporting to the Manager, Fraud - this role is responsible for conducting an investigative analysis on all types of fraud to identify, assess, determine and report on activity that indicates an exposure to financial crimes to mitigate financial and/or reputational risk to QFG and our customers. The Senior Fraud Investigator will also outline key fraud risks, gaps and provide recommendations, and drive program enhancements.
The successful candidate will work closely with internal and external partners when conducting investigations.

Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
• Developing solutions and making recommendations based on investigations and understanding of business strategy and stakeholder needs.
• Conducting independent analysis and assessment to resolve current investigations and reduce future fraud incidents.
• Building effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate on investigations).
• Integrating information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Analyzing and assessing incidents and cases that may be complex and require knowledge on several different product lines.
• Conducting in-depth reviews and thorough link-analysis.
• Analyzing data and information to provide insights and recommendations.
• Monitoring and analyzing various information provided through detection systems, tools, reports, or manually evaluating, investigating and determining required actions.
• Documenting actions and information found throughout the investigation to develop and maintain account/case files.
• Developing and maintaining an understanding of the financial crime management processes, frameworks and techniques.
• Providing input and developing recommendations for process and customer service improvements.
• Preparing reports, notifications and activity/case filings for senior leadership or as required.
• Staying abreast of financial crimes risk trends, relevant regulations and compliance standards.
• Supporting the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Exercising judgment to identify, diagnose, and solve problems.
• Providing guidance, training and awareness to the organization (including Fraud Analysts and Investigators) to ensure they adhere to best practices and industry standards.
• Other duties or accountabilities as needed.

So are YOU our next Senior Fraud Investigator? You are if you…
• Hold a University degree in business, statistics or criminology
• Have 3-5 years of relevant experience relating to fraud
• Have deep knowledge of risk and technology management as applied to fraud and/or criminal risk
• Are a seasoned professional with a combination of education, experience and industry knowledge
• Have strong communication skills with clients, vendors and leadership
• Are self-motivated, energetic and results-oriented and committed to adding value to the organization
• Have a solid understanding of Google Suite applications and their functionality
• Have strong analytical, problem solving and investigative skills relating to a wide variety of banking and investment products and services
• Are knowledgeable in financial products, services, and processes

Additional kudos if you…
• Are a Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

Additional Information…
• Operating hours are 7 am to 8 pm, Monday to Sunday
• Shifts will be scheduled 5 days per week, not exceeding 40 hours in total

Compensation Information:
• Base salary range: $70,000 - $80,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!
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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.