Pizza Hut North Asia Franchise Markets (NAFM). 7 markets. Around 1,500 restaurants. Nearly USD 1 billion in system sales. Japan, Korea, Taiwan, Hong Kong, Vietnam, Myanmar, and Mongolia — each one distinct, each one buzzing with potential.
We operate across Delivery, Carryout, Dine-In and Aggregator channels, serving millions of guests every year. As we continue our journey to become "Younger & More Everyday" and "Digital First", we're looking for an operations leader who can help our franchise partners unlock growth, strengthen profitability, and deliver exceptional guest experiences.
The Senior Franchise Operations Business Partner is the strategic business partner to our franchisees across North Asia. This role exists to help franchise partners grow stronger businesses — improving sales, profitability, operational execution, and long-term sustainability.
You will work closely with franchise leadership teams and cross-functional partners to identify opportunities, solve challenges, and accelerate performance. You will bring together commercial thinking, operational expertise, and relationship leadership to influence outcomes and create lasting business impact. To broaden impact, you will gain exposure to market strategy, franchise economics, cross-functional leadership, and regional business performance across a diverse portfolio of markets.
Success in this role means helping franchisees win — delivering stronger Same Store Sales Growth (SSSG), improved Operating Profit, higher guest satisfaction, and sustainable restaurant growth across the region.
This is an ideal opportunity for an operations leader looking to broaden their commercial and strategic leadership experience on the path toward a future General Manager role.
MAKE A DIFFERENCE WITH YOUR ROLE'S RESPONSIBILITIES:
Drive Business Performance and Commercial Growth: Help franchise partners turn opportunity into results.
• Partner with franchisees to improve sales, profitability, and restaurant performance.
• Analyze market P&Ls, operating metrics, and business trends to identify opportunities to improve profitability and return on investment.
• Translate operational and financial insights into actionable recommendations that strengthen business performance.
• Guide action plans that strengthen unit economics, improve productivity, and deliver sustainable business results.
• Lead performance reviews and business discussions grounded in facts, data, and commercial impact.
Be a Trusted Franchise Partner: Relationships matter. Build them intentionally.
• Serve as a trusted advisor to franchise owners and leadership teams.
• Influence decisions through credibility, insight, and partnership.
• Share best practices and success stories across markets to accelerate learning and performance.
• Foster a culture of accountability, ownership, and continuous improvement.
• Act as the primary marketing interface and trusted advisor for your franchise partners.
Champion Operational Excellence: Great guest experiences start with great operations.
• Ensure consistent execution of brand standards, food safety, and operational procedures.
• Support franchise teams in delivering exceptional guest experiences across all channels.
• Lead implementation of key operational initiatives, new product launches, and business programs.
• Identify opportunities to simplify, standardize, and scale operational best practices across markets.
Lead with Insight: Ground every conversation in evidence, not opinion.
• Use operational, financial, and guest data to identify trends and opportunities.
• Translate insights into practical actions that improve performance.
• Monitor key business metrics and help franchise teams stay focused on the drivers that matter most.
• Balance short-term performance improvement with long-term business health.
Think Like an Owner: The best operators understand the business behind the business.
• Help franchise partners improve restaurant economics and build sustainable growth models.
• Lead commercially grounded conversations that connect operational performance to financial outcomes.
• Evaluate investment opportunities, growth initiatives, and business cases through the lens of long-term value creation.
• Balance guest experience, operational excellence, and profitability to drive holistic business performance.
• Act as a steward of both the brand and the business.
Build Capability for Sustainable Growth: Success is stronger when it's shared.
• Coach and develop franchise operations leaders to strengthen business and operational capability.
• Support new restaurant growth and market expansion initiatives.
• Build confidence and capability in performance management, commercial thinking, and operational leadership.
• Create an environment where teams learn from one another and continuously raise the bar.
Bring Your Best Self… Here’s What We’re Looking For
Experience & Education
The Way You Work
Technical Skills
Feed Good Times®
Pizza Hut, as part of the Yum! Brands family, is committed to an inclusive culture where everyone belongs and every voice matters. We believe in all people — and we mean it.Ready to join us? We’d love to hear your story.
Yum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 60,000 restaurants in more than 155 countries and territories under the Company’s concepts – KFC, Taco Bell, Pizza Hut and the Habit Burger Grill. The Company's KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. The Habit Burger Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more.
What makes Yum! a great place to work? It's our people. As the world's largest restaurant company, we invest in people capability so that our global workforce can make the most of their careers. With ongoing opportunities for personal and professional success, we've built a culture that rewards and recognizes great effort while providing the flexibility that is so important to all of us.
