Job Description

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

POSITION: Senior FP&A Analyst (Professional Services & Renewals)

The Senior FP&A Analyst – Professional Services & Renewals will play a critical role in managing financial planning, analysis, and reporting for Professional Services, Service Revenue, and Customer Renewals. This role requires strong hands-on experience in services P&L management, project-level profitability, SaaS metrics, and close partnership with Delivery, Sales, RevOps, and Finance Systems teams. The ideal candidate will bring strong analytical rigour, automation mindset, and deep understanding of enterprise SaaS services economics.

LOCATION: Hyderabad (Work from Office)

RESPONSIBILITIES:

Professional Services FP&A & P&L Management

• Prepare, maintain, and analyze Professional Services P&L at project, region, and company level.
• Track and maintain master data for all Statements of Work (SOWs), service orders, and projects.
• Perform project-level profitability analysis across T&M and Fixed Bid engagements.
• Validate rate cards, E0/E1 estimates, and pricing assumptions for new and ongoing projects.
• Monitor profitability across mixed resource models including in-house teams and subcontractors.

Project Financial Tracking & Controls

• Track project costs, including billable/non-billable hours, offshore costs, bench costs, travel expenses, commissions, and overhead allocations.
• Allocate regional and central overheads based on defined cost allocation methodologies.
• Track subcontractor costs, payment status, and accruals.
• Monitor collections received from customers and amounts payable to subcontractors.

Revenue Forecasting & Unbilled Revenue

• Prepare service revenue projections based on signed SOWs and service orders.
• Track and analyse unbilled revenue:
• • T&M projects where invoicing is pending due to PO delays
  • Fixed Bid projects based on milestone achievement
• Identify exceptional or approved projects with unrecognised revenue and publish insights to senior management to drive timely SOW collection.

Management Reporting & Forecasting

• Prepare and review Monthly Services P&L and Region-wise Services P&L.
• Support Quarterly, Half-Yearly, and Annual Forecast vs Latest Estimate vs Actuals analysis.
• Support Annual Operating Plan (AOP) preparation for Professional Services.
• Prepare resource utilisation, allocation, and capacity planning reports.
• Track project-wise gross margin and margin drivers.

Automation & Systems Integration

• Lead and support automation initiatives to link CRM with ERP systems.
• Design and maintain automated reports pulling data from CRM (Sales Orders, SOWs) and mapping them to ERP project and financial data.
• Improve data accuracy, timeliness, and scalability through automation and standard templates.

Renewals, SaaS Metrics & Cohort Analysis

• Track and analyse customer license renewals by region, logo, deal, and cohort.
• Monitor and report Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Maintain renewal and cohort master datasets.
• Analyse CAC, LTV, CAC payback, and unit economics.
• Partner with Sales, Customer Success, and RevOps to improve renewal forecasting accuracy.

Stakeholder Collaboration

• Partner closely with Delivery, Project Managers, Sales Ops, RevOps, and Accounting.
• Support leadership with actionable insights on service margin, utilisation, and renewals.
• Enable proactive decision-making through timely, accurate reporting.

QUALIFICATIONS / SKILLS REQUIRED:

• 3–5 years of experience in FP&A, Professional Services finance, or Revenue FP&A.
• Strong experience managing Professional Services P&L and project-level profitability.
• Hands-on experience with T&M and Fixed Bid project accounting.
• Strong understanding of SaaS metrics, including GRR, NRR, CAC, LTV, and payback.
• Advanced Excel skills; experience with automation and system integrations preferred.
• Experience working with CRM and ERP systems.
• CA ICAI qualified.
• Strong analytical and problem-solving skills.
• High attention to detail and data accuracy.
• Automation-first mindset.
• Ability to work cross-functionally in a fast-paced SaaS environment.
• Strong communication and stakeholder management skills.

EDUCATION QUALIFICATION:

• CA ICAI Qualified.

Why Join Us?

At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry.

Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale.