Job Description

🍽️ Senior Food Service Supervisor

📍 Epping, VIC | 🕒 Full Time
🏥 Facilities Services | Healthcare

Be part of something bigger. Be part of ISS.

ISS is a global leader in workplace experience and facility management, and we’re proud to support healthcare environments where quality, safety, and care truly matter.

We are currently seeking a Senior Food Service Supervisor to join our team at The Northern Hospital (Epping) In this key leadership role, you’ll ensure the delivery of safe, high-quality meals while maintaining a clean, efficient, and patient-focused food service operation.

🛠️ About the Role

Reporting to the Key Account Manager, you will oversee the daily operations of food services, supervising AM and PM teams while ensuring excellence in patient meal delivery and compliance with all food safety and healthcare standards.

You will play a crucial role in supporting patient care by delivering meals aligned with dietary requirements while fostering a strong, collaborative team environment.

🔑 Key Responsibilities

• Ensure timely preparation and delivery of meals for patients, staff, and functions
• Maintain tray accuracy in line with dietary requirements
• Drive high levels of patient and staff satisfaction
• Ensure compliance with HACCP, infection control, and food safety standards
• Maintain cleanliness and hygiene across all kitchen areas
• Supervise, roster, and support catering staff for efficient service delivery
• Promote a positive team culture and effective communication
• Manage stock levels, ordering, stocktakes, and minimise food waste
• Collaborate with dietitians, nursing staff, and key stakeholders
• Resolve meal-related issues and patient concerns promptly
• Lead training, induction, and competency development of staff
• Identify and implement service improvements and efficiencies

🎁 What We Offer

• Competitive salary package
• Free onsite parking at The Northern Hospital
• Global career development opportunities within ISS
• Strong focus on employee health, safety, and wellbeing
• Inclusive and diverse workplace culture
• Access to staff benefits including discounts on insurance, childcare, and more
• Ongoing learning and development through our internal LMS

✅ About You

Essential:

• Strong knowledge of HACCP, food safety, and WH&S principles
• Food safety training (or willingness to obtain)
• Proven leadership experience in a fast-paced environment
• Experience with quality improvement initiatives
• Strong computer skills (Word, Excel, Access)

Desirable:

• Experience in healthcare or institutional food service
• Knowledge of special dietary requirements
• Familiarity with menu management systems (e.g., Chefmax, Delegate)

🌟 Key Capabilities

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• High attention to detail and organisational skills
• Proven ability to build relationships with stakeholders
• Problem-solving mindset with a proactive approach
• Ability to manage sensitive information with discretion
• Comfortable working both independently and collaboratively

🚀 Why Join ISS?

At ISS, every role contributes to a greater purpose—supporting better healthcare outcomes through exceptional service. You’ll be part of a team that values quality, collaboration, and innovation while offering real opportunities to grow your career.

👉 Click on the ‘apply’ link now and make a meaningful impact in healthcare food services.

Our Commitment:

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted