Job Description

At InterContinental, we are looking to recruit a Full-Time enthusiastic Senior Food & Beverage Hostess to oversee, enhance, and ensure an exceptional dining experience for our guests.

As a Senior Hostess, you will take a leading role within the hosting team, ensuring smooth daily operations, maintaining service excellence, and supporting the development and training of Host/Hostess team members. You will foster a positive and respectful relationship with colleagues while engaging with guests in a professional and welcoming manner.

The duties and responsibilities described in this job description are not a comprehensive list, and additional tasks may be assigned from time to time.

Key Responsibilities

Guest Experience & Service Excellence

• Greet all guests warmly and professionally upon arrival.
• Maintain a polished and professional appearance, setting the standard for the team.
• Escort guests to their assigned tables, considering preferences and reservation details.
• Ensure guests are comfortably seated and satisfied with arrangements.
• Handle guest concerns promptly and professionally, escalating to management when necessary.
• Adhere strictly to brand and hospitality protocols in all guest interactions.

Supervision & Team Leadership

• Supervise and coordinate the daily activities of the Host/Hostess team.
• Conduct on-the-job training and onboarding for new Host/Hostess team members.
• Monitor grooming, punctuality, and performance, providing constructive feedback.
• Lead by example to ensure a positive, motivated, and service-oriented team environment.
• Assist in evaluating team performance and identifying development needs.

Operations & Administration

• Oversee reservation systems, ensuring bookings and seating charts are accurately managed.
• Coordinate closely with Restaurant Managers to ensure smooth service flow.
• Monitor table allocation strategies to optimize service efficiency and guest satisfaction.
• Ensure compliance with data handling and confidentiality procedures.
• Perform opening and closing procedures, ensuring readiness for service.

Requirements

• Previous experience in a similar role, preferably within a luxury hotel or high-volume restaurant environment.
• Previous supervisory or team-leading experience will be considered an asset.
• Excellent English, both written and verbal; additional languages are an advantage.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of customer service and luxury hospitality standards.
• Well-groomed and professional appearance.
• Available to work shifts, weekends, and public holidays.