Job Description

We're looking for

.. a Senior Product Manager (f/m/d) to own thermondo easy and thermondo flex end-to-end. These financed product offerings are installment-based heating solutions that make climate-neutral living accessible to homeowners who prefer not to pay upfront.
You will hold full ownership over the commercial performance, customer journey, and operational health of both products. This spans the entire lifecycle, from contract signing to monthly installments and offboarding. Our Financial Operations team will support you day-to-day, but the buck stops with you to ensure these products deliver both business success and seamless customer experience.
At thermondo, our mission is to decarbonize every home, and technology is our primary lever for change. We are disrupting a massive industry bogged down by legacy systems and manual work. This is where you come in. We build intelligent software and automation that gives us a decisive edge, allowing us to operate at a scale and efficiency our competitors can't match.

If you enjoy this

• Commercial Ownership & Market Strategy Owning the product's commercial success and optimizing for customer and business needs simultaneously. You will monitor market developments to create compelling value propositions and build the underlying commercial logic.
• Lifecycle & Strategic Escalation Management Running and optimizing the full customer lifecycle (onboarding, installment management, payment monitoring, and offboarding). You will set up frameworks for customer complaints and handle high-level escalations to ensure systemic issues are routed without delay.
• Process Architecture & Innovation: Designing processes that reduce friction for customers and operational costs for the business, actively leveraging automation and applied AI where possible.
• Cross-Functional Collaboration Working seamlessly across Finance, Sales, Marketing, Customer Service, and Legal to keep operations moving.
• Data-Driven Growth & Delivery Building reporting and dashboards (Salesforce, Looker) to track business-critical KPIs, driving conversion or upselling campaigns based on real customer data, and moving these initiatives from the drawing board to reality.

And recognise yourself here

• FinTech / Subscription Experience You have 5–8 years of professional experience and have successfully managed a financed or subscription product before (e.g., consumer lending, BNPL, leasing, energy-as-a-service, or similar). Ideally, you have a track record of driving customer growth, conversion campaigns, or portfolio upsells.
• Language Skills: You are fully fluent in German (C2 level) to interact seamlessly with local customers, navigate legal requirements, and support operations, and you communicate confidently in English (C1) with our international management.
• Customer-Centric & Strategic Mindset: You think in full customer journeys, not just internal workflows. To you, a smooth offboarding experience matters just as much as onboarding. You can monitor market developments, build commercial logics, structure complex problems, and confidently guide a room to a decision.
• Stakeholder Management You know how to drive outcomes cross-functionally and influence stakeholders without having formal disciplinary ownership over every team involved.
• Tech & AI Savvy Salesforce, Looker, and the Google Suite are part of your standard toolkit. Additionally, you are a self-starter who actively explores and applies AI tools to improve your daily workflow and efficiency
• Drive You have a bias toward action and measurable results.

What we have to offer

• A job with purpose, a clear vision, and the rare opportunity to actively shape the future with one of Germany's largest CleanTech companies.
• A company culture that brings people together from all walks of life – regardless of gender, origin, age, or background.
• A modern office in the heart of Berlin-Kreuzberg with a rooftop terrace, where dogs are more than welcome.
• Work flexibly from home with our remote work option – up to 3 days a week
• Monthly company events, including Lunch & Learn sessions and Drinks & Action
• Keep growing! Regular opportunities for training and professional development, supported by our internal Learning & Development team or external coaches.
• Security & Peace of Mind We offer a permanent employment contract and care about your future, supporting your company pension ( bAV) and disability insurance ( BUV) with an increased employer contribution of 20%.
• Stay active with your JobRad bike leasing, getting around town in a climate-friendly way.
• With FINN JobAuto Leasing, you can conveniently lease the electric car of your choice.
• Corporate Benefits Exclusive employee discounts with over 100 partner brands.
• Your well-being is our priority. That is why we invest in both your physical and mental health. In addition to 30 days of vacation, a permanent contract, and numerous discounts via Corporate Benefits, we offer subsidized Urban Sports Club membership and access to nilo.health, a platform for mental health support.

About us

Every application is welcome here – regardless of gender, nationality, ethnic or social origin, religion, worldview, disability, age, sexual orientation, or identity. We are convinced that every person is valuable and deserves a fair chance.

No two houses are the same, but for each of us, a house is a home. It stands for who we are and what matters to us. It is where we have always wanted to feel safe, secure, and undisturbed.

But we believe that in the future, our own homes will be about more – namely, about the generations that come after us. We believe our homes can do more! They can be electrified, intelligent, efficient, independent, and climate neutral. We believe that climate-neutral living should be accessible, affordable, and simple for everyone. And with every heat pump in front of our houses, every photovoltaic system on our roofs, and every wall box in our garages, we are contributing to climate-neutral living.

We don't just believe in climate-neutral living – we make it happen. For millions of homes. Together. Every day. Home by home.

Your application process

• An initial interview with your Talent Acquisition Manager, Svetlana
• If we are both on the positive side, you will talk to our VP Strategic Finance & Treasury, Jason
• Then, you will have the opportunity to meet with your to-be teammates.
• Finally, become a thermondino!

Here we go

Is this exactly the challenge you are looking for? Then don't wait any longer and apply to us. We look forward to getting to know you!