The Senior Finance Operations Manager will lead multiple Finance Operations teams within the Sysco Global Support Center (GSC) in Costa Rica, overseeing end-to-end processes across Accounts Payable (AP) and Accounts Receivable (AR), and Record-to-Report (RTR). This role combines operational leadership with strategic finance capabilities while ensuring high-quality service. The ideal candidate is a strong people leader with deep shared services experience, capable of influencing senior stakeholders and navigating complex, ambiguous environments.

Key Responsibilities

1. Leadership & Team Development

• Lead, coach, and develop high-performing teams across AP, AR, and RTR

• Foster a culture of accountability, continuous improvement, and service excellence

• Drive talent development, succession planning, and employee engagement

2. Operational Excellence & Service Delivery

• Oversee end-to-end finance operations ensuring accuracy, timeliness, and compliance

• Monitor and drive performance through KPIs, SLAs, and continuous improvement initiatives

• Standardize processes and implement best practices across the shared services model

• Lead month-end close, reporting, and operational finance activities

3. Stakeholder Management & Business Partnering

• Act as a strategic partner to senior stakeholders across business units and geographies

• Manage complex and challenging stakeholder relationships effectively

• Translate financial and operational data into actionable insights for decision-making

• Demonstrated ability to communicate effectively across all levels of the organization, from senior leadership to operational teams, translating complex messages into clear, actionable insights

4. Continuous Improvement

• Identify and champion process improvement opportunities to enhance efficiency, quality, and scalability

• Partner with cross-functional teams to shape and prioritize improvement initiatives

• Promote a culture of continuous improvement and innovation within the GSC environment

5. Governance, Controls & Compliance

• Ensure finance operations comply with internal controls, company policies, and accounting standards (GAAP/IFRS)

• Strengthen governance frameworks, audit readiness, and risk management practices

• Maintain strong financial integrity and reporting accuracy

6. Operating in Ambiguity

• Lead effectively in a fast-paced, evolving environment with shifting priorities

• Provide structure, clarity, and direction despite uncertainty

• Demonstrate resilience and strong decision-making under pressure

Required Qualifications

• Bachelor’s degree in Finance, Accounting, or a related field required. An MBA, CPA, or equivalent professional certification is a plus.

• 5+ years of demonstrated experience managing Finance Operations teams in a Shared Services/GBS environment, specifically across AP, AR, and RTR functions.

• 8+ years of progressive experience in finance/accounting roles

• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies. Excellent communication and influencing skills (written and verbal)

• Proven leadership experience managing multiple teams and complex operations

• Strong experience in stakeholder management, including handling difficult or senior stakeholders

• Demonstrated ability to operate effectively in ambiguous and fast-changing environments

• Strong understanding of end-to-end finance processes, financial reporting, and controls

• Experience with KPIs, SLAs, and performance management frameworks in shared services

• Experience in large, multinational or global shared services organizations

• Preferred knowledge of Lean, Six Sigma, or process improvement methodologies

Skills

• Strategic Finance & Business Acumen – ability to connect operations with business outcomes

• Leadership & Talent Development – building and retaining high-performing teams

• Stakeholder Influence – strong business partnering across functions and levels

• Analytical & Problem-Solving Skills – translating data into insights and decisions

• Process Optimization & Continuous Improvement – driving efficiency and automation

• Adaptability & Resilience – thriving in ambiguity and change-heavy environments

• Communication Excellence – simplifying complex topics for diverse audiences

Benefits

• This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)

• Private Medical Insurance

• Asociacion Solidarista

• Life Insurance

• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available