Job Description

Senior Field Support Engineer, Wellington or Auckland (Full-Time)

Join Systematic’s New Zealand team in a senior hands-on role supporting mission-critical command-and-control capability for the New Zealand Defence Force (NZDF). This is a unique opportunity to combine technical depth, customer engagement, and real operational impact in a specialised environment, while working alongside a close-knit local team backed by global expertise and development opportunities.

The role

In this role, you will work directly with Defence customers as a senior technical specialist across training, support, and systems expertise. You will deliver training, provide advanced technical support, and act as a trusted subject-matter expert across the SitaWare C4I product suite. You will have the autonomy to manage your work, contribute to successful delivery outcomes, and help ensure customer needs are well supported as capability continues to evolve. For the right person, this is a chance to take ownership, build deep customer credibility, and make a visible contribution in a specialised and meaningful domain.

Key responsibilities include:

• Working with the customer and Systematic to maintain training needs, schedules and plans
• Develop agreed training deliverables, including learning management plans, training packages, delivery manuals, and training needs analysis reports
• Deliver standard and tailored training materials for administrators and end users
• Manage courses and deliver group, one-to-one, on-site, exercise-based, and online training for administrators and end users
• Conduct post-activity reporting and drive practical improvements across training, support, and delivery activities
• Support the setup, configuration, and use of SitaWare within customer C4I environments for training, exercises, and operational scenarios
• Build strong customer relationships and provide insight to support effective delivery, continuous improvement, and future capability development

About you

You will bring strong technical capability and experience delivering support, training, or systems integration in a Defence or similarly complex operational environment. Just as importantly, you will be comfortable working independently, solving complex issues, building trusted relationships, and contributing to improvements in the way work is delivered.

• A bachelor’s or master’s qualification in a relevant technical discipline, or equivalent practical experience
• Solid experience in technical support, training, systems integration, or Defence-related delivery environments
• Strong communication and stakeholder engagement skills, with the confidence to deliver technical support, presentations, and training to different audiences
• Ability to work independently, manage competing priorities, and resolve complex technical or operational issues
• Understanding of NZDF or broader Defence terminology, use cases, and operational practices; military or Defence industry experience would be an advantage
• Experience working in agile environments; Scrum experience would be an advantage
• Technical knowledge in one or more of the following: Java, .NET, JavaScript, Angular, SQL, or XML
• Experience with IT infrastructure and platforms such as Windows, Linux, Android-based operating systems, Active Directory, database systems, XMPP chat, servers, and end user devices

What Systematic offers

At Systematic, people are at the centre of what we do. You will have the support of a highly capable local and global team, the autonomy to make a meaningful contribution, and ongoing opportunities to grow your technical and professional capability in a collaborative environment.

• Competitive remuneration
• Modern office environment
• Generous training and development support, including education assistance
• Health insurance
• Monthly wellbeing contribution
• Mobile phone and home internet allowance
• Employee Assistance Programme (EAP) for you and your family

Domestic travel will be a natural part of this role, depending on customer needs, and your onboarding will include a visit to our headquarters in Aarhus, Denmark.

Please note: To work within our Defence business unit, you must hold, or be able to obtain and maintain, a high level of security clearance. To check your eligibility and learn more about the clearance process, please refer to the Protective Security Requirements The successful applicant will be required to undergo background checks, including qualifications and police checks.

This requirement is non-negotiable, so please only apply if you meet the eligibility criteria.

Working at Systematic New Zealand

You’ll be joining a close‑knit New Zealand team that delivers critical support and sustainment services for Defence customers, working closely with both local colleagues and our global network. We may be small, but our impact is big – we operate in complex environments where our work directly enables mission‑critical decisions. The team thrives on collaboration, tackles tough problems together, and brings a practical, solutions‑focused mindset to everything we do. At Systematic, people genuinely matter, and you’ll be part of a supportive environment where you can grow your expertise and contribute to work that has real purpose.

Never stop developing

Systematic is uniquely people-centric, truly international and proudly rooted in Denmark with more than 1,100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.

Start your development here

We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today.