Remote and site support services for Front Lines and Supply Operations

• Provide remote or on-site technical support for installation issue
• Provide support also in digital, APF, software and BIM related issues
• Provide technical support to ensure customer specification requirements
• Product development – applicable for global Field Support roles only
• Product development matrix audit points
• Piloting and implementing new product and solution

• Training:
• Train local Trainers/employees during site visits and/or deliver scheduled training sessions
• Co-operate with and provide expertise to global and local training centers in training course
• Quality:
• Create quality reports after site visits and list issues which require corrective actions
• List all helpdesk issues and forward corrective actions according to KONE process requirements.
• Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements

Safety

• Be aware and operate within KONE safety requirements
• Ensure each installation follows the global processes and guidelines
• Follow the safety procedures and rules of customers, partners and KONE.
• Report safety concerns
• Stop installation or lift operations if safety violation or hazards are detected

People leadership

• People management e.g. setting targets, conducting PDP’s and IDP’s for team members together with Technical Field Support Manager
• Drive competence development in the team, inform Technical Field Support Manager about any skill gaps in the team
• Facilitate information sharing and creates collaborative working environment

Daily Operations

• Allocate daily work together with Technical Field Support Manager
• Monitor and lead the performance and KPI/SLA adherence of the team
• Review daily priorities in the team and take appropriate action to ensure results are achieved
• Support continuous development of TFS together with Technical Field Support Manager

Are you the one?

• Bachelor degree in Electrical/Electronics Engineering.
• Minimum of 5 years of experience in commissioning activities, preferably with KONE products.
• Hands-on experience with APF (Advanced People Flow), DCS, E-Link systems, troubleshooting, and site coordination activities is highly preferred.
• Strong practical field exposure and in-depth commissioning knowledge are essential.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with the ability to collaborate effectively within a team environment.
• Excellent organizational and communication abilities, with strong attention to detail and follow-up skills.