Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
🔧 Senior Field Service Technician
Travel Opportunity | Hands-On Technical Role | Career Growth
Are you a skilled technician who enjoys solving complex problems, working independently, and making a direct impact for customers? We're looking for a Senior Field Service Technician to support critical equipment and systems at customer sites while delivering exceptional service and technical expertise.
In this role, you'll troubleshoot, maintain, and repair mechanical, electrical, and diesel-powered systems, helping customers keep operations running safely and efficiently. If you thrive in the field, enjoy variety in your day, and take pride in being the person who gets things working again, we'd love to hear from you.
💡 Why This Role Is Different
Diverse work supporting multiple customers, locations, and systems
Opportunity to work independently while being backed by an experienced team
Exposure to mechanical, electrical, diesel, and industrial process systems
Significant customer interaction and problem-solving responsibility
Clear path for professional growth and skill development
🛠 What You'll Be Doing
Perform field service work safely and efficiently at customer locations
Troubleshoot and diagnose mechanical, electrical, and diesel equipment issues
Complete preventive maintenance and repair activities
Manage parts inventory and equipment readiness
Identify and proactively address potential safety concerns involving company and customer-owned equipment
Provide technical support and recommendations to customers
Document service work, findings, and corrective actions
Utilize critical thinking and troubleshooting skills to resolve equipment and operational challenges
Communicate technical information clearly to customers and internal teams
Work independently with minimal supervision while collaborating effectively with team members
📍 Where You'll Make an Impact
You'll serve as the face of our organization in the field, helping customers maintain critical equipment and operations. Your technical expertise, customer service mindset, and ability to solve problems quickly will directly contribute to customer success and satisfaction.
🎯 What We're Looking For
Required Qualifications
High School Diploma or equivalent
Ability to obtain a CDL Class A or B with applicable endorsements
Ability to obtain a DOT Medical Card
Ability to obtain customer-required clearances such as TWIC, DISA, and others as needed
Clean driving record
Experience working directly with customers
Experience using Microsoft Office and smart devices
Strong troubleshooting and problem-solving abilities
Ability to work independently and make sound decisions in the field
Preferred Qualifications
2-5 years of technical field service, industrial maintenance, or commercial process water experience
Industry-specific certifications or licenses
Experience with mechanical, electrical, diesel, or fusion equipment and systems
🚗 Travel Requirements
Travel required
Approximately 20% to 80% travel, depending on business unit and location
Overnight travel may be required
🎁 What We Offer
Competitive pay at $30/hour, based on experience
20 days PTO to start + paid holidays
Day one medical, dental, and vision coverage
Generous retirement savings plan with company contribution
Paid parental leave
Tuition reimbursement
Career progression and skill development
Wellness programs and employee discounts
Recognition and reward programs
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges. We enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used and returned to nature.
At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.
#LetsSolveWater
