Job Description
At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.
The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.
If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect. We are looking for a Senior Field Contracting Compensation Administrator to join our Individual Insurance team!
Join one of the region’s top employers and be part of something that truly makes a difference.
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
What you’ll do:
• Process daily and weekly payments, administer of ad hoc payments, holds and adjustments; additional pay related tasks as required
• Review all applications received for Advisor/MGA contracting to ensure required information is accurately provided; includes follow up on outstanding requirements as needed
• Timely investigation and responses to all commission and contracting related inquiries received via email and phone
• Process new contract applications and amend existing contract information on the Fasat System for MGAs, AGAs, Firms, Advisors, Wholesalers, Branches and Regions
• Adhere to regulations for Licensing, Sponsorship and Terminations as stipulated by Provincial Insurance Councils to mitigate penalties of fines and lawsuits to the Company
• Identify, resolve and/or escalate urgent and complex situations as required; take ownership of their resolution and communications with the Advisor/MGA/AGA/Firm
• Host phone calls/meetings with Advisors/MGAs/AGAs/Firms as needed
• Adhere to contracting, compliance and privacy rules for ordering, reviewing and interpreting credit reports and other industry reports
• Process Agent of Record Changes and Block Transfers on Life and Annuity policies on Fasat, Ingenium, Unitrax and Vax, collection of transfer fees and processing journal entries for each
• Process all unprocessed activities, as well as all override changes, banking and pay instruction changes
• Update initial and renewal Licenses and E&O information for MGAs, Advisors, and Wholesales
• Process all terminations on Fasat as directed by EL Compliance Officer, Insurance Councils, MGAs
• Process month-end reconciliations and journal entries, process year end payroll activities including tax related transactions
• Help with EquiNet users regarding compensation and contracting inquiries
• Daily maintenance of dashboard information
• Subject matter expert responsible to work with all the development teams for testing and implementation of new projects.
• Update and train the team on any new or updated process.
• Process support – will be responsible for reviewing all current processes for potential improvements
• Maintain all training documentation and ensure processes are up to date on SharePoint
• Review and action quality audits results for the team and scale any trends to Manager.
• Responsible for compliance audit of WFG contracts
• Other duties to support Supervisor, Advisor care may included but not limited to workload, daily stats, commission schedules, escalations and adhoc requests
What you’ll bring:
• Post Secondary education (LOMA courses an asset)
• Knowledge of Advisor/MGA commissions, contracting and compliance
• Analytical thinker who enjoys working with numbers, basic bookkeeping knowledge
• Ability to thrive in a fast-paced environment while working with tight deadlines and multiple priorities
• Superior customer service etiquette paired with strong verbal and written communication skills
• Strong computer skills, proficiency in Windows including Word and Excel; OnBase, FASAT & Ingenium
• Ability to support team goals and targets combined with ability to work independently
What’s in it for you:
• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach
At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca, we’re happy to help.
Your base pay will be based on your skills, qualifications, experience, and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.
If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.
Reports To: Supervisor, Advisor Care
Department: Individual
Term: Permanent Full-Time
This position is open and we are excited to find the right person to join our team.
As part of the recruitment process, you will need to go through background screening, as per our company policy.
#LI-Hybrid
