Job Description

The Senior Field Compensation Representative is responsible for providing quality customer service to field office, producers/representatives, and other partners on complex customer service inquiries/requests. This position is accountable to ensure internal and external records are completed accurately and timely within regulatory guidelines.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

Position Location:

• This is a hybrid role working partially in-office (Cincinnati, OH) and partially from home.

What you do:

• Collaborate with customers on complex situations through written and verbal correspondence to discuss various contract provisions.
• Perform accounting functions as required for the business area.
• Maintain and balance suspense accounts as needed.
• Verify and approve commissions for new business and renewal runs.
• Create debt report from compensation system.
• Hold compensation from commission runs by doing a debt compare for each cycle.
• Understand the different contracts and how the agents are paid.
• Analyze, process, and service the producer/representative. onboarding and lifecycle including but not limited to transactions throughout the course of the contract.
• Provide authorization for agent of record changes by deciding if the request is in compliance with policies or procedures while implementing complex process changes.
• Ensure compliance with all regulatory rules.
• Train and mentor other associates within business area.
• May participate as a subject matter expert for projects.
• Other duties as assigned.
• Perform calculations and percentages for commission adjustment and advances.
• Audit policies as required for accuracy and assure compensation paid correctly at all levels and compensation type.

What you bring:

• H.S. Diploma or GED required.
• 2-4 years related experience required, including Accounting and/or Customer Service experience.
• Previous Compensation experience is a plus.
• Microsoft Excel experience is preferred. (complexed calculations and percentages)
• Analytical thinking and keen eye for detail is a plus.