TRACTIAN đť—•đť—Ą

Senior Field Analyst

TRACTIAN đť—•đť—Ą  â€˘  SĂŁo Paulo, BR (Onsite)  â€˘  11 hours ago
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Job Description

Customer at TRACTIAN
The Customer team is the main driver of long-term value, retention, and expansion at Tractian. Our focus is on growing within our existing customer base, cross-selling different products, and strengthening relationships with current accounts. Our Enterprise customers include Fortune 500 companies such as Hyundai, Bosch, Unilever, Suzano, and PepsiCo, among others. Each member of our team has a direct impact on our customers’ results. As part of this team, you will work closely with customers to understand their needs and help create solutions that improve their maintenance processes.

What you'll do
As a Field Analyst, you will be the company’s representative at customer sites, responsible for installing our products and providing on-site support. This role requires a combination of technical expertise and customer service skills to ensure successful installations, ongoing maintenance, and effective troubleshooting of our solutions, while building positive customer relationships and ensuring technical reliability.

Responsibilities

  • Perform on-site installation and configuration of our software and hardware solutions;
  • Train customers on the proper use and maintenance of the installed products;
  • Provide on-site technical support and perform troubleshooting when needed;
  • Coordinate with production teams to ensure timely delivery and installation of materials;
  • Document installation processes and customer interactions in HubSpot CRM;
  • Revisit customer sites for routine maintenance inspections and follow-ups;
  • Ensure compliance with safety regulations and company installation standards.

Requirements

  • Solid experience with on-site installations and in-person technical support in technology-driven environments;
  • Knowledge of mechanical and electrical systems relevant to our products;
  • Strong organizational and time management skills;
  • Ability to work independently and efficiently manage on-site responsibilities;
  • Excellent interpersonal skills and aptitude for training customers;
  • Proficiency in technical documentation and CRM software.

Bonus Points

  • Certifications in electrical, mechanical, or related fields;
  • Availability for frequent travel for installations and on-site support;
  • Fluency in English.
TRACTIAN đť—•đť—Ą

About TRACTIAN đť—•đť—Ą

A Tractian é a empresa líder de inteligência de máquina e de sistemas de monitoramento industrial. A Tractian desenvolve soluções simplificadas de hardware e software para oferecer aos técnicos de manutenção e aos tomadores de decisões industriais uma supervisão abrangente de suas operações. A missão da Tractian é tornar a vida de cada mantenedor da linha de frente das indústrias, os #BlueCaps, profundamente melhor.

Como um marco importante, a Tractian inaugurou a categoria de Assisted Maintenance (Manutenção Assistida) no setor industrial, estabelecendo-se como pioneira e líder na aplicação dessa tecnologia única. Essa categoria é baseada no conceito de predição auxiliada, onde a inteligência artificial identifica problemas nas máquinas e sugere ações preventivas a serem realizadas, fornecendo um valioso suporte aos profissionais de manutenção.

A categoria de Manutenção Assistida permite um apoio inimaginável para os profissionais de manutenção. Combinando expertise de chão de fábrica com tecnologia, os mantenedores poderão atuar nos problemas com mais assertividade.

A Tractian suporta as operações industriais que geram 5% do PIB da produção industrial mundial. Em termos práticos, significa que, a cada 1.000 dólares produzidos pela indústria mundial, 50 dólares são gerados em ambientes que usam as soluções da Tractian. Os clientes da Tractian obtêm um ROI de 6 a 12 vezes, com uma economia média de 6.000 dólares por máquina monitorada anualmente.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
SĂŁo Paulo, BR
Year Founded
2019
Website
tractian.com
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