Job Description

About us

voco Orchard Singapore provide guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

voco Orchard Singapore is seeking a dynamic and passionate Senior F&B Associate / F&B Associate to be part of our team. As Senior F&B Associate / F&B Associate, you are responsible in the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

• To ensure that billing is accurate at all time in all the outlets.
• Encourage productivity and operational excellence and efficiency.
• Actively use upselling techniques to exceed guest expectations and increase revenue.
• Seek to minimize breakage through correct and careful use and handling of hotel property and equipment.
• Ensure that all orders need to be posted before served.
• Encourage teamwork and spirit in all areas of the department.
• To ensure that all outlet team members are aware of the objectives of the department (departmental metrics/goals).
• To ensure that all outlet team members are aware of the outlet and IHG brand standards.
• To always lead by example.
• To provide direction and support to the team daily.
• To keep excellent relationships with team, peers, and all other colleagues of the hotel.
• Executes and delivers a superior guest dining experience at the hotel’s restaurants and bars.
• Ensure a 100% consistency in IHG and voco brand service standard delivery in all areas and reviews on a regular basis.
• Enjoy regular guest contact with in-house and external guests.
• Engage in the welcome and recognition of VIP guests.
• Ambassador of the Hotel in and outside of the voco Orchard Singapore.
• Handle queries and complaints in a timely, efficient and diplomatic manner. Record them in outlet logbook and ensure manager on duty are communicated and informed.
• Identify and suggest all possible ways to increase quality, range and value for money of the all the food and beverage items available throughout the property.
• Ensure safety for all guests and team members alike as per Occupational Safety and Health Division guidelines.
• Be familiar with all risk management and emergency procedures of the hotel and fulfill his duties accordingly.
• To maintain a high guest service focus by approaching your job with the guests always in mind and being proactive in a timely manner towards their needs and request.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures, and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

• Perform other duties as required.

What we need from you

• Nitec in Hospitality Operations and/or Diploma in Hotel Management, Food & Beverage or related field, with 1-year related experience in Hotel Restaurants / Food and Beverage Restaurants.
• Oral and written fluency in English. Fluency in another language is an advantage.
• Commitment to work rotating shifts, weekends and public holidays.

• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discounts and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?