Job Description

We are TECH NL. We drive sustainable progress for all, powered by technology.

Our purpose is to serve our customers in the best possible way. We aim to offer the most effortless and relevant banking experience in the Netherlands and beyond: digital experiences that help customers pay, plan, achieve their goals, grow their business, do the right thing and withstand the unexpected.

Within Omnichannel, our mission is to empower customers through personalised and differentiating digital user experiences. We shape how digital experiences are designed, built, delivered and continuously improved across customer journeys, channels and countries.

The team

We are looking for the Senior Expert Engineer who shapes the technical direction of ING’s Omnichannel and help realize ING’s scalable bank strategy across countries.

Omnichannel is where ING connects with customers across countries. Based in the Netherlands, close to one of ING’s largest customer bases, our focus is on designing, building and operating the solutions behind Conversational Banking, OneApp, OneWeb and Assisted Channels. These customer journeys solutions are reused across countries, including the Netherlands, Belgium, Italy and Australia, with further adoption planned across the ING network.

Roles and responsibilities

As a Senior Expert Engineer, you are part of the Omnichannel Management Team and reporting to the Omnichannel CIO. You will work closely with product tech leads, expert engineers, chapter leads (but also architects and IT area leads) to drive engineering excellence and long term technical strategy. You will help define the tech vision, influence critical technology decisions, simplify complex engineering challenges and ensure that solutions are secure, reliable, scalable and reusable across countries.

You will:

• Drive the technical vision of OneApp, OneWeb, Assisted Channels and Conversational Banking.
• Influence technology decisions across omnichannel teams and countries.
• Make sure that our solutions are secure and reliable.
• Help teams solve complex engineering challenges and remove technical barriers to scale.
• Drive engineering excellence and accelerate AI adoption and building AI/agentic solutions.
• Ensure our solutions are built with a global mindset, so they can be scaled and adopted across multiple ING countries.
• Act as a trusted technical advisor to the Omnichannel CIO and leadership team.

What are we looking for?

We are looking for a technical leader who combines deep engineering expertise with the ability to influence technical direction across teams, products and countries.

You will be successful in this role when you:

• 10+ years of engineering experience in complex, large-scale technology environments, building and operating customer-facing and mobile solutions with a strong focus on reliability, security and operational excellence.
• Proven ability to solve complex technical challenges with impact beyond a single product, domain or country.
• Strong communication skills, with the ability to influence engineers, architects and senior stakeholders up to CIO level.
• Strong technical foundation in modern architecture, security, reliability, testing and engineering best practices, e.g. DDD, TDD, and XP.
• Experience across multiple technology areas, such as front-end, back-end, mobile, AI and agentic based solutions and platform engineering.
• Experience mentoring engineers and raising engineering capability across teams.
• Experience defining enterprise or domain technology visions.
• A clear view of what good technology looks like and how to build it in practice.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you

Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.