Job Description

Senior Experience Designer - Content Intelligence

Location: Remote Work Model: Remote

About the Role

The Experience Designer is responsible for designing solutions that meet the needs of customers and end users. This role leads complex design projects across the full product lifecycle, collaborates with cross-functional teams to shape product vision, and brings user insights to life through thoughtful, human-centered design. The Experience Designer plays a key role in driving product strategy, mentoring team members, and contributing to the design system.

Your Role Responsibilities — Here's What You'll Do

• Translate user insights and customer needs into design concepts, journeys, wireframes, mockups, and prototypes using industry-standard tools.
• Lead large design projects through complete product lifecycles, from early research and conception through development, release, and refinement.
• Collaborate with multi-disciplinary teams — including product managers, product owners, development engineers, and senior management — to drive product vision and strategy.
• Partner with user researchers to plan, develop, and execute research that defines, optimizes, and evolves our products; proactively identify research opportunities to close knowledge gaps at the product level.
• Use storytelling methods to communicate complex concepts and design work to varied audiences, clearly articulating the reasoning, principles, and user insights that drive design decisions.
• Mentor, coach, and provide actionable feedback to team members, fostering a culture of design excellence and continuous growth.

Technology Tools

• UI/UX Design, Product Design, Figma and AI

Role Essentials — What You Bring

• Bachelor's degree or equivalent experience.
• A professional portfolio that demonstrates both pragmatic and creative thinking, including the ability to work within constraints, shifting schedules, and competing priorities.
• Proficiency with industry-standard design and prototyping tools, with proven experience creating high-quality design artifacts including concepts, journeys, wireframes, and prototypes.
• Experience integrating user research into product designs and design practices.
• Experience leading design activities within an Agile product delivery methodology across the complete product design and development lifecycle.

What We'd Like to See

• Experience with responsive, mobile, and product design across multi-disciplinary, collaborative team environments.
• Design strategy and thought leadership experience, with the ability to introduce new design approaches and methods that drive positive outcomes such as efficiency, speed to market, and innovation.
• Strong verbal and written communication skills with a professional, approachable, and collaborative demeanor.
• Demonstrated ability to work efficiently and independently across multiple projects, often navigating ambiguity, time constraints, and technical complexity.
• Ability to support and present design work with clear rationale, data, and user research to diverse stakeholder groups.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

About Hyland Life

#HylandLife Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.