Job Description

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

The role

As a Senior Experience Designer, you'll be critical to every project you are on; able to draw on your breadth of knowledge of user experience design principles and research methodologies to influence and lead many of the project's design decisions. You'll also be mentoring other designers, both in day-to-day project activities and as part of more formal career development across the Design team.

Designers at Valtech are:

• Designing, prototyping, and building products and services used by people every day.
• Confident using Figma, Miro, Adobe CC suite, and a variety of prototyping tools.
• Client-facing, driving the presentation of the team's latest design work.
• Inquisitive and eager to continuously improve and learn.
• Collaborative and ego-free, able to give and receive feedback to and from all team members regardless of role or level.
• Experienced in agile methodologies and software development practices.
• Actively involved in growing the team by finding and attracting talent.

Role responsibilities

• Lead and facilitate discovery phases, employing a mix of research methods, workshops, and stakeholder engagement to uncover user needs and business challenges.
• Plan and conduct user research, synthesizing findings into actionable insights that inform strategy and design.
• Develop experience maps, service blueprints, and user journeys to communicate insights and define opportunity areas.
• Work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope.
• Translate discovery insights into compelling design concepts, prototypes, and recommendations.
• Advocate for human-centred design, influencing stakeholders and ensuring design decisions are backed by evidence.
• Facilitate co-creation sessions with stakeholders and users to explore solutions and validate ideas early.
• Define and document design principles and frameworks that guide the overall experience.
• Support usability testing, iteration, and refinement of experiences based on user feedback.
• Mentor junior designers and contribute to the continuous evolution of our design practice.
• Are a master of your craft, eager to take on tasks you've not tried before.
• Can evidence exposure to AI, automation, or emerging technologies within experience design.
• You are the gatekeeper for the quality of the products you work on.
• Encourage product teams to experiment with new ways of working.
• Explore new ways of generating ideas, bringing them to life, and sharing them.
• See the big picture and give user/business context for design decisions.
• Use experience and client knowledge to spot and resolve problems.
• Up for challenging conversations if needed to get to the best product.
• Represent Valtech publicly by participating in talks, events, and conferences.

About you

We are looking for a Senior Experience Designer to join our team, bringing expertise in user-centred design, strategic thinking, and facilitation of discovery processes. You will have a strong background in leading discovery phases - from framing the challenge to delivering insights and recommendations. You can evidence expertise in qualitative and quantitative research methods, including interviews, surveys, contextual inquiries, and analytics. You should be proficient in facilitation techniques, running workshops, and engaging stakeholders at all levels.

You also have experience in creating journey maps, service blueprints, and ecosystems models, with the ability to translate complex problems into clear, actionable insights and design directions.

We expect you to have strong storytelling and communication skills that influence decision-making. You should be comfortable working in agile environments, collaborating with product, engineering, and strategy teams. Ultimately showing a passion for solving complex problems and having a curiosity-driven mindset.

In this role, you will lead end-to-end discovery phases, working closely with cross-functional teams internally and within client organisations, to uncover insights, define opportunities, and set a clear direction for design and development. You will shape meaningful experiences that align with user needs and business goals, ensuring that design solutions are research-driven, validated, and impactful.

You're primarily focused on user experience design, applying your abilities in facilitation, user research, interaction design, information architecture and user testing – amongst others. You'll enjoy engaging with users and project partners to understand the product’s context and synthesise your findings into easily digestible formats for your team.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits

This is a position based in Portugal

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Please share examples of your work as PDFs or online case studies with your application. We’re interested in the activities you go through as you research, test and present your thinking and conclusions. For example; use of data, interviews, workshops, sketches, concepts, flows, experience maps, prototypes, etc. ‘Finished’ visual designs are not the only focus here. All supplied examples will be handled in complete confidence.

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.