Job Description

Job Purpose/Objective

• To manage and streamline operations related to gate entry/exit, documentation, and weighbridge at the CFS, ensuring error-free system entries, timely reporting and seamless coordination with internal teams and external stakeholders.

• The role is critical to maintaining operational efficiency, regulatory compliance and high levels of customer satisfaction through accurate data management and proactive support.

Key responsibilities

WH / Shift Operations:

• Accountable for both Shift operation of Concern WH Assigned

• Responsible for End to End Warehouse floor Operations in achieving 100% customer KPI s.

• To ensure the smooth running of the allocated warehouse shift, ensuring appropriate resources (people, equipment) are available to meet planned activity levels.

• Lead and supervise a Team Shift i/c’s ,DEO’s Checker/Pickers/MHE operators Associates in Inbound and Outbound Operations

• Responsible for Inbound, Outbound, Picking, Put-away and daily stock count

• Responsible for appropriate documentation in relation to movement of goods to and from the warehouse viz. GRNs, invoices, BOE, stock transfer notes, lorry receipts etc,

• Responsible for effective resource planning, dock allocation and execution.

• On time GRN/order Execution & Despatch of goods.

• Good Product knowledge of relevant customers (ODC/ FMCG / FMCD, Chemical, MSDS compliance, Hazardous Cargo handling and etc)

• Owing and tacking accountability of stock reconciliation, Inventory cycle counts & Monthly audits.

• Effective coordination with floor operations team and vendors, follow -up and collect the data on time.

• Coordinating with CRM / Regulatory/Transportation team real time to ensure the smooth inbound and out bound movement

• Maintaining the smooth Relation with Customers handled / Unit Holders and CHA Biz Team for better operational results

• Time to time escalation on Support requirements for Infra / IT /MHE/Engineering/HSE for smooth WH Operations

• Training of WH Operation Team time to time on Operational Do’s and Don’t’s , HSE, Security ,5S, WH Hygiene and Documentation Maintenance .

System Operations

• Manage operational tasks through platforms such as Capella, YMS (Yard Management System), IMS (Inventory Management System), and WMS (Warehouse Management System).
• Ensure all activities are correctly captured in systems with zero error.

Reports & MIS

• Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines.
• Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports.
• Ensure systematic record maintenance in OneDrive and local storage.

Department Coordination

• Liaise with internal departments: Sales , CRM,HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted WH Operation .
• Coordinate with Customer / Unit Holders for Inbound and Outbound Operations

• QUALIFICATIONS & COMPETENCIES

Skills and Competencies

• Diploma/Degree in Logistics, Supply Chain Management, Port Operations, or related field.
• 5–10 years of experience in FTWZ/ WH Operations/ port terminal/CFS operations or import yard logistics.
• Hands-on experience with Customs coordination and container documentation.
• Safety compliance experience in a warehouse or yard environment.
• Strong understanding of CFS/yard operations and gate procedures.
• Familiarity with logistics systems (Capella, YMS, IMS, WMS).
• High attention to detail and accuracy in data handling.
• Good interpersonal and communication skills.
• Ability to work under pressure and handle multiple tasks.
• Proficiency in MS Office tools and report preparation.
• Strong customer service orientation

Stakeholder

• Internal Operations, Transport, Security, IT, HSE, Billing, and Customer Service teams
• External Customers, Shipping Lines, Customs Officers, Bond Officers

Educational Qualification (min)

• Diploma/Degree in Logistics, Supply Chain Management, Port Operations, or related field.

Preferred Certifications if any

• Diploma/Certification in Logistics & Supply Chain Management

• Training in CFS/ICD operations/FTWZ (if applicable)

• MS Excel or ERP system certification (preferred but not mandatory)

Range/ Min no of years - of overall Experience required

• 05 to 10 years

Min no of years of Industry specific experience required, if any & the industry type

• Minimum 5 years in WH Operation/FTWZ CFS/ICD/Port Logistics or Supply Chain Management