EXL

Senior executive Voice

EXL  •  Noida, IN (Onsite)  •  7 days ago
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AI can make mistakes so check important info. Chat history is never stored.

Job Description

  • Strong communication skills verbal & written and excellent phone manner
  • Active listening skills
  • Document Interpretation skills
  • Customer Service Focus

Basic Functions

• Verify and update Claim information based on set requirements or procedures within the claim for Workers Comp and other business lines

• Handling inbound/outbound calls from the customers

• Customer service for claims & policy Admin

• Ensure that calls are handled as per standard procedure

Skills

Technical Skills  Good computer navigation skills

 Typing speed of 25 words per minute with 90% Accuracy

 Knowledge of Microsoft Office and MS Outlook

 Understanding of P&C insurance

 Preferred knowledge of Web-based applications

Education Requirements

A graduate/ post graduate degree from an accredited university

Work Experience Requirements

 Experienced: 1-2 years BPO (Voice) customer service experience is required

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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