Job Description

Objectives of the Position

The Process & Service Optimization role is responsible for driving continuous improvement, operational excellence, and service performance optimization across logistics and supply chain processes for GOS & EMEA, The role focuses on identifying inefficiencies, standardizing processes, improving service reliability, and supporting transformation initiatives in collaboration with regional and global stakeholders. This position acts as a key enabler for stable, efficient, and scalable operations across Global Business Services and Overseas Delivery Services.

Main Areas of Responsibilities and Key Activities

• Analyse end-to-end logistics and operational processes to identify inefficiencies, bottlenecks, and improvement opportunities.
• Initiate & support harmonization and standardization of processes across the GOS and ODS units, as well as with other service units.
• Support service recovery initiatives and corrective/preventive action plans to enhance service quality and customer satisfaction.
• Contribute to the design and improvement of service management frameworks and operational governance models.
• Lead & facilitate alignment workshops, process reviews, and improvement discussions with internal and external partners.
• Support regional and global initiatives by providing operational insights and improvement proposals.
• Coordinate and support change management activities related to process or service enhancements.
• Promote best practices and lessons learned across the operations community
• Support operational excellence projects, pilots, and transformation initiatives across logistics and supply chain domains.
• Participate in system enhancements, UAT activities, and implementation of digital or analytical tools supporting process optimization.
• Collaborate with IT and system owners to ensure operational requirements are embedded into process and system designs.
• Support in Audit process for any process/service relevant topics

Job Requirements

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field.
• 2-4 years of experience in logistics operations, process improvement, service management, or operational excellence roles.
• Career starters with passion & basics in supply chain processes are welcome
• Hands-on experience in process optimization, continuous improvement, or service performance management within a global operations environment.
• Proficient in MS Office applications such as Word Excel, PowerPoint, MS Teams, and digital tools
• Strong analytical and conceptual thinking with a structured problem-solving mindset.
• Ability to translate operational insights into practical, scalable improvement actions.
• Strong stakeholder management and communication skills across functions and regions.
• Experience in process mapping, KPI analysis, and performance reporting.
• Proficient in Microsoft Office tools; experience with SAP or logistics systems is an advantage.
• High level of ownership, adaptability, and continuous improvement mindset.

BASF has been present in Malaysia since 1989, and operates a manufacturing plant in Pasir Gudang, Johor. BASF’s Regional Service Hub in Kuala Lumpur provides functional support services to BASF companies in 20 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €340 million in 2024 and had 2,579 employees as of the end of the year. Further information is available on www.basf.com/my