Job Description

If you are looking to excel and make a difference, take a closer look at us…

• Manage marketing campaigns (new to bank customer and existing to bank customers with cross-selling, top ups etc),
• Manage product development, product management and portfolio management in achieving business objectives and goals.
• Develop high yield products that comply with BNM guidelines and the Bank’s compliance requirements.
• Manage and Implementation of new fees and/or looking at various avenues to increase the fee income that comply with BNM guidelines and the Bank’s compliance requirements.
• Work with relevant stakeholders on any responses/feedback which is mortgage related and required by ABM and BNM within stipulated timeline given.
• Manage valuers and solicitors evaluation and empanelment.
• Work with Customer Advocacy team and other front liners to resolve customer complaints timely and efficiently. Develop strategies/plans/processes to prevent or minimize occurrences of complaints.
• Manage, review and and revise mortgage documentation to ensure compliance to internal and regulatory requirements.
• Work closely with sales channels to ensure proper and timely execution of all marketing campaigns, programs & promotions
• Monitor and analyze campaigns and business performance to ensure results are on track and if not, to identify the problems/ issues and recommend solutions to rectify them
• Monitor competitor’s market intelligence, benchmarking against competitors and global industry practices
• To support and assist PFS Mortgage on any other ad-hoc Management or Bankwide initiatives
• Ensure compliance in all internal and external dealings.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.