Job Description

Required Competencies:

• Strong working language skills required for English, Hindi and at least 2 regional languages (Malayalam / Telugu).
• Experience and knowledge in different HR processes with special focus on one of the following areas of expertise is an advantage. The areas are as follows: master data and reporting, recruitment, talent management, reward and recognition, learning and development
• Experience in using Workday and/or other HR solutions as an advantage.
• Experience in working in a shared service center or call center is an advantage.
• Experience in voice based process is an advantage.
• Empathy and true service mindset to ensure great employee experience for the service delivery
• Promoting two way communication with an exchange of information, opinion and feelings
• Actively listening to the input of others and summarizing information to ensure they have been understood
• Willingness to work in different time zones / shifts to meet business requirements

Responsibilities and key activities:

• Supporting and advising employees and managers in using HR tools and support them in different HR processes related questions and administrative actions ( voice and non-voice activity)
• Processing different transactions and handling employee and managers queries ( voice and non-voice activity).
• Process scope includes following HR processes areas: master data and reporting, recruitment, talent management, reward and recognition, learning and development
• Validating if all required information or documentation is provided prior executing transactions
• Maintaining and monitoring reminders and notifications based on work instructions
• Respecting targets for quality and service level agreements
• Executing quality checks at various stages of the process and keeping the quality statistics reporting up to date.
• Working closely together with other HR colleagues within HR Services, Center of Expertise and Unit HR roles to support business and provide smooth and consistent user experience
• Reporting time and other process performance data based on request
• Maintaining working instructions and knowledge base
• Supporting process improvements and harmonization activities
• Participation in team meetings, process analysis and improvement actions

We are expecting you to have:

Experience - 1 to 5 years

Qualification - Any Bachelor’s degree (Graduation in Human Resources will be an added advantage)

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html