Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Senior Executive, Operations Analytics & Controls is responsible for developing and maintaining operational standards, control frameworks and reporting solutions that enable consistent, compliant and insight-driven service delivery across VCC operations.

This role combines controls governance with hands-on reporting and automation, including the design and implementation of reporting flows using Excel (VBA/Macros), SharePoint and Power BI. The incumbent drives transparency, operational visibility and efficiency by ensuring data is structured, automated, traceable and translated into actionable insights.

1. Design and implement reporting flows across operations

• Data structuring and transformation using Excel Macro/VBA and Power Tools
• Automated reporting pipelines integrating trackers with SharePoint repositories
• Development of Power BI dashboards for:
  • SLA / KPI tracking
  • Operational performance monitoring
  • Trend and exception reporting
• Establish standardized reporting frameworks, including:
  • KPI definitions and data dictionaries
  • Data validation and reconciliation controls
  • Reporting cadence and governance
• Build and maintain automated trackers, control logs and datasets, reducing manual processing effort
• Ensure data integrity, traceability and auditability across reporting flows
• Collaborate with stakeholders to translate operational requirements into scalable reporting solutions
• Leverage AI-enabled tools (e.g. Copilot) to enhance reporting efficiency (data summarization, insight generation, documentation)

2. Operations Standards & Control Framework

• Document, maintain and update operational standards and controls across:
  • Document SOP and manage version control
  • Review and approval cycles
  • SLAs and control definitions
• Coordinate with functional SMEs to ensure SOPs and work instructions are complete, accurate and audit-ready.
• Support periodic reviews to keep standards current and relevant.

3. Controls, Logs & Assurance Artefacts

• Maintain key operational control documentations such as:
  • Risk registers
  • Issue logs
  • Change and access registers
  • Incident and escalation logs
• Ensure traceability between risks, controls, actions and outcomes.
• Support audit, assurance and due diligence readiness through documentation completeness and evidence tracking.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.