Job Description

Dover Park Hospice (DPH) is on an inspiring journey of growth and transformation. As we adopt new systems, enhance our processes, and discover more effective ways of working together, we are committed to creating an even more compassionate and supportive space for our patients and their loved ones. If you’re someone with a heart for care and a desire to make a meaningful impact, we invite you to join us on this journey.

The Senior / Executive Operation will work strategically with multiple internal and external stakeholders to ensure smooth operations of DPH and provide estate management support.

Roles & Responsibilities

• Manage administrative, procurement, and operations functions to ensure efficiency, compliance, and cost-effectiveness.

• Develop, implement, and review policies and procedures for administration, procurement, contract management, and risk management.

• Manage budgeting for assigned areas, including expenditure monitoring and collaboration with Finance on payments and procurement systems.

• Ensure timely renewal and compliance of licences, insurances, and statutory requirements.

• Manage vendor and contractor lifecycle, including selection, performance evaluation, contract compliance, and resolution of issues.

• Supervise in-house technicians and coordinate service providers/ contractors to maintain facilities, infrastructure, and building systems in optimal condition.

• Lead maintenance planning, troubleshooting, and corrective works for building, equipment, and infrastructure.

• Manage utilities, waste management, inventory, and asset control systems to ensure operational efficiency and continuity.

• Coordinate the management and maintenance of medical equipment, as well as medical consumables, linen, and food services.

• Ensure compliance with safety, health, environmental, and quality standards (e.g. ISO/OHSAS), including audits, risk assessments, and reporting.

• Prepare and present regular operational and management reports, including performance tracking and continuous improvement initiatives.

• Support organisational activities, including security coordination, staff training, corporate events, FSM duties (if applicable), and other assigned responsibilities.

Requirements

• Degree in Building/Facilities Management/ Bio Medical Management or a related field

• 4 to 5 years of experience in Admin / Operations and/or facility management will be considered for Senior role

• Preferably with experience in ISO 9001 / ISO 45001 or equivalent Quality and Safety Management Systems

• Preferably to possess Fire Safety Manager (FSM) certification recognised by SCDF

• Possess excellent communication and interpersonal skills

• Ability to work independently under minimal supervision