Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will process new insurance proposals according to the set guidelines and stipulated rules & regulations. As part of this dynamic role, you will work closely with internal and external stakeholders to deliver works in accordance to the set service standard and quality.

The role needs to support New Business processes and BAU enhancements.

• To process new insurance proposals according to the set guidelines and stipulated rules & regulations and deliver in accordance to the set service standard and quality.
• Provide support and services to Financial Consultants on new business matters.
• Handle appeals and cases escalated from complaints
• Identify areas in application process whereby there are opportunities for improving efficiency and customer centricity.
• Involve in day-to-day execution of new business submission including end-to-end processing. This includes proposal approval, issuance, NTU, CFI, etc.
• Actively seek continuous improvements in own area of expertsise to continue to be relevant to the business

Who we are looking for:

Competencies & Personal Traits

• Knowledge of insurance laws & regulations
• Good understanding of insurance products
• Customer-oriented, with good interpersonal and communication skills
• Confident in problem solving and decision making
• Proficiency in MS Office
• Ability to communicate ideas, concept thoughts, information and instruction clearly
• Good process and business understanding of all the sections within New Business.

Working Experience

• Prior experience in the insurance industry is required
• Prior experience in New Business Admin will be an added advantage

Professional Qualifications & Education

• Diploma or degree in any discipline

• Proficiency in MS Office

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.