Job Description

We are currently looking to hire a Senior Executive IT Support Specialist to join our client's team in South Beach, Florida! This position requires working onsite at our client's unique Headquarters in South Beach, Florida.

⚠ Direct Hire: This is a direct hire position — you will be employed directly by our client’s organization.

⚠ UHNW Client: This role supports an Ultra High Net Worth private client organization with exceptional standards. Where you'll work, not all offices are created equally. This is one of the most luxurious office settings in South Beach.

The Senior Executive IT Support Specialist will provide high-touch, white-glove technical support to our senior leadership. Serving as the technical backbone and primary bridge between our IT infrastructure and our business units, this is a critical, highly visible role supporting C-suite executives in a fast-paced, high-performance environment. The ideal candidate brings a strong blend of technical troubleshooting ability, executive presence, and unwavering composure under pressure, along with a highly responsive, ownership-driven mindset. Success in this position requires more than technical expertise; it demands exceptional interpersonal skills, a great attitude, the ability to “read the room,” and the capacity to flawlessly represent the IT team to executive leadership.
You must be calm and solutions-oriented in high-pressure situations, able to quickly assess and resolve issues on the go while maintaining professionalism and discretion at all times. By balancing hands-on technical problem solving with thoughtful, executive-level communication, you ensure our technology empowers our leadership rather than hindering them.

RESPONSIBILITIES

Executive Concierge & White-Glove Support

• Dedicated VIP Service: Provide high-touch, dedicated IT support to senior executives, both onsite and remotely, ensuring zero downtime for high-stakes operations.
• Always Available: Be readily available to respond to urgent issues with a strong sense of ownership and urgency—maintaining a “first ring” response standard.
• Agile Adaptability: Effectively prioritize competing demands and seamlessly adapt to evolving executive schedules, including working longer, early, or late hours as needed to accommodate executive meetings and needs.
• Rapid Travel: Travel on very short notice to ensure seamless executive operations (expected travel: 10–15% between US [New York, Miami] & Canada).
• High-Stakes Readiness: Maintain readiness for high-priority scenarios, including preparing backup devices and ensuring mission-critical systems are operational at all times.

Technical Resolution & On-the-Go Troubleshooting

• Rapid Resolution: Act as the primary point of contact and expert escalation point for executive technical issues, troubleshooting and resolving issues on the fly with extreme attention to detail.
• Vendor & Team Orchestration: Utilize a broad understanding of the tech stack to effectively engage the appropriate specialized IT teams and external vendors to resolve complex issues efficiently.
• Root Cause Analysis (RCA): Lead the investigation into recurring technical trends to implement permanent, scalable solutions.

Meeting Readiness & Communications Mastery

• Conference Room Systems: Provide expert-level support for communication systems, heavily focusing on AV integrations, conference room readiness, and executive meetings/board-level engagements.
• Platform Support: Ensure full technology readiness across platforms including Zoom, Microsoft Teams, and Google Meet.

Relationship Management & Service Excellence

• Executive Presence: Communicate technical issues in a clear, concise, and executive-appropriate manner, building trusted relationships with senior stakeholders.
• Customer Experience Architecture: Set the standard for “First-Class Satisfaction,” operating with a high degree of discretion, professionalism, and sound judgment.
• Proactive Improvement: Proactively identify and implement improvements to enhance the executive technology experience.

REQUIRED QUALIFICATIONS

• 5–8+ years of progressive IT support experience, including significant exposure to executive or high-touch environments
• Proven ability to operate effectively and maintain a great attitude in fast-paced, high-pressure environments (experience in tech, finance, consulting, or similar demanding fields is preferred)
• Strong communication skills with the ability to interact confidently with senior leadership
• Spanish language skills are considered a strong nice-to-have
• Must be able to legally work in the country where this position is located without visa sponsorship.

Technical Expertise

• Operating Systems: Advanced troubleshooting skills across MacOS (primary for executive team) and Windows 11 Pro environments (including terminal/command line).
• Productivity Suites: Deep experience with Google Workspace (Gmail, Calendar, Drive, Meet) and MS 365 suites.
• Mobile & Endpoints: Expertise in the mobile device ecosystem (iPhone/iOS) and hybrid endpoint environments (laptops, Chromebooks, virtualized applications).
• AV & Conferencing: Deep understanding of AV/conferencing platforms and physical conference room hardware.
• Endpoint Management: Exposure to endpoint management tools, including MDM and identity

PREFERRED QUALIFICATIONS

• CompTIA A+ or Network+
• HDI Desktop Support Technician (HDI-DST) or equivalent
• Apple Certified Support Professional (ACSP)
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (service management mindset)

COMPENSATION & BENEFITS

• 4 medical plan options, including low-deductible coverage
• Dental, Vision & Prescription coverage included
• Company-paid Life Insurance & Long-Term Disability at no cost to you
• HSA with company contributions & matching
• 401(k) Retirement Savings Plan
• Supplemental coverage options through Aflac
• Gym reimbursement — get paid to work out
• 24/7 Employee Assistance Program (EAP) for you and your household