Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Responsibilities (KRAs / deliverables/job expectations)

• Systems owner and escalated support for local and Azure resources.
• Work with other departments to integrate necessary systems and applications.
• Provide recurring security reviews of internal and external systems.
• Maintenance and support of CenTrak’s DNS provider.
• Daily review of patching, vulnerability and other reports and remediating findings as necessary.
• Monitoring and administering computer systems and networks
• Administer local office network ensuring optimal performance and security.
• Implementing and enforcing controls in accordance with existing compliance and policy standards.
• Assist in maintaining SOC2 certification.
• Continually improving existing IT systems, policies, and procedures
• Providing escalated IT support for CenTrak employees via ticket, phone, email, and chat within established SLAs.
• Contributing on IT projects.

Critical Success factors (critical / high impact aspects of role)

Azure

• Oversee and manage Microsoft Azure cloud infrastructure, remediating DFC recommendations, scheduling maintenance, OS patching, etc.
• Provide support for current and future resources such as VMs, networks and storage.
• Configure SSO, APIs, and other integrations as required.
• Assist in auditing users, groups licenses and other assets.

Security

• Stay up to date on vulnerabilities, updating systems accordingly and mitigating risks.
• Review security logs and reports from Azure and other systems daily, promptly remediating findings.
• Promptly respond to security incidents, determining root cause and identifying steps for prevention.
• Identify, assess and mitigate risks associated with third-party vendors and ensure compliance with regulations and policies.
• Maintain compliant security scores within all systems.
• Support CenTrak’s annual SOC2 certification by ensuring compliance of all applicable controls.
• Assist in the review of IT and other department platforms to ensure systems are set up in accordance with CenTrak’s security policies and best practices.

Office LAN

• Administer the office network, ensuring system up time, responding to alerts and promoting seamless end user experience for staff and guests.
• Ensure system continuity and compliance of VLANs and other resources.
• Provide support for network related issues.

Endpoint

• Administer RMM and security platforms.
• Implement and enforce IT policies on all assets.
• Provide escalated support of CenTrak devices.

DNS

• Provide Support and Maintenance of CenTrak’s DNS provider.
• Make changes as needed to support other departments.

Academic qualification

Must have a bachelor’s degree in an IT field or a comparable combination of education, certifications, and experience.

Experience (exposure)

• 5 years of experience in a Systems Administrator or similar role.
• Familiarity with Windows & MacOS, Active Directory, PowerShell, Microsoft 365, Microsoft Azure, Virtual Machines, Office 365 software suite.
• Prefer experience with multiple IT support platforms and tools.
• Experience with Dynamics 365, Power BI, Power Automate, and Azure Data Lake.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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