Job Description

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Piramal Pharma Solutions

Piramal Pharma Solutions is a contract development and manufacturing organization (CDMO), offering end-to-end development and manufacturing solutions across the drug life cycle. We serve our clients through a globally integrated network of facilities in North America, Europe and Asia.

This enables us to offer a comprehensive range of services including Drug Discovery Solutions, Process & Pharmaceutical Development services, Clinical Trial Supplies, Commercial supply of APIs and Finished dosage forms. We also offer specialized services like development and manufacture of Highly Potent APIs and Antibody Drug Conjugation.

Our capability as an integrated service provider & experience with various technologies enables us to serve Innovator and Generic companies worldwide.

For more details, please visit : www.piramalpharmasolutions.com

Job Title

Senior Executive-ITThe IT Support Executive is responsible for providing first-level technical support and ensuring the smooth operation of the organization's IT infrastructure. This role involves troubleshooting hardware, software, network, and application-related issues, managing IT assets, supporting backup and recovery processes, and maintaining system performance. The incumbent will assist end users with technical concerns, perform routine system maintenance, support IT security initiatives, and ensure timely resolution of incidents through effective ticket management. The position requires strong problem-solving skills, customer service orientation, and the ability to work collaboratively with internal teams to maintain a reliable and secure IT environment.

Key Responsibilities – IT Support Executive

Technical Support

Ø Provide first-level technical support to end users for hardware, software, network, and application-related issues through phone, email, remote access, or in-person assistance.

Ø Diagnose and resolve issues related to desktops, laptops, printers, peripherals, and business applications.

Ø Install, configure, and maintain IT hardware, software, and operating systems.

Ø Provide first-level support for laboratory instruments and related software/applications.

Incident Management

Ø Log, track, and manage support requests through the ticketing system, ensuring timely resolution and user satisfaction.

Ø Escalate unresolved or complex issues to higher-level support teams while maintaining proper follow-up and communication.

System Maintenance

Ø Perform routine system maintenance activities, including software updates, patch management, antivirus scans, and system backups.

Ø Monitor system performance and proactively address issues to minimize downtime and operational disruptions.

Ø Assist in the deployment, setup, and configuration of new IT systems and equipment.

User Training and Support

Ø Provide guidance and training to users on software applications, IT tools, and best practices to improve productivity and security awareness.

Ø Create and maintain user documentation and troubleshooting guides as required.

Network and Security Support

Ø Assist in troubleshooting network connectivity issues, including LAN, WAN, Wi-Fi, and VPN-related problems.

Ø Support the implementation and enforcement of IT security policies, standards, and procedures to safeguard organizational data and systems.

Asset Management

Ø Maintain accurate records of IT assets, including hardware, software licenses, and accessories.

Ø Support the procurement, deployment, tracking, maintenance, and retirement of IT equipment.

Backup and Restoration

Ø Configure, monitor, and manage backup solutions to ensure reliable and successful data backups.

Ø Verify backup job completion and resolve any backup-related failures or errors.

Ø Perform regular backups of critical systems, applications, and data across physical and virtual environments.

Ø Execute data restoration activities as required and conduct periodic restoration testing to validate recovery objectives.

Ø Troubleshoot and resolve issues related to backup and recovery processes.