Job Description

Strategy and Planning

• Monitor the day to day operations of Credit Card data entry as per SLA requirements.
• Standardize and update data entry instructions and systems documentation (if any)
• Plan and execute Process Improvement and actively participate in User Acceptance Testing (UAT).
• Coordinate corrective and remediation measures with the relevant parties relating to audit findings, ensuring actions are taken within deadline.
• Attend inquiry from DCORO, Risk Control Unit (RCU, SG Business Unit and SG Counter Part
• Lead in the follow-up on commitments related to audit findings &OR Compliance Risk ensuring actions are taken within deadline.
• Verify Contigent Worker Agency and Archiving vendor invoices
• Attend and execute any other reponsibilities/tasks (adhoc) assigned by the management from time to time

Support risk culture

• Proactively identifies issues and emerging risks and takes swift action to resolve them.
• Collaborate across various stakeholder group to find the best methods of communication and adhere escalation process.
• Actively participate in risk initiative/plans and strategy to improve the control environment for Data Entry & Maintenance SG Ops Unit.