Job Description

DKSH is seeking a dynamic and results-oriented Senior Executive, eCommerce to support the growth of our online business across key platforms including HKTVmall. This role is ideal for a commercially aware and detail-oriented professional who is passionate about driving performance through data insights, strong execution, and effective collaboration. You will play a key role in supporting business performance, executing promotional strategies, and ensuring smooth day-to-day operations across eCommerce channels.

General Responsibilities:

Results & KPI Driven

• Support the achievement of key business KPIs including Net Sales, GMV, traffic, conversion rate, AOV, and inventory health

• Track and analyse daily and weekly performance metrics, providing insights and recommendations to optimize results
• Assist in preparing business reviews and performance reports for internal stakeholders, clients, and customers

Key Account Management Support

• Support the management of key eCommerce accounts, including HKTVmall and other relevant marketplaces

• Coordinate closely with clients and internal stakeholders to ensure effective execution of business plans
• Assist in campaign planning, submission, execution, and post-campaign analysis

Operational Excellence

• Execute promotional and activation plans to support brand visibility and revenue growth

• Support demand forecasting, inventory planning, and replenishment in collaboration with supply chain and clients
• Ensure accuracy of product listings, pricing, and content across platforms
• Assist in reporting processes and automation initiatives to improve efficiency
• Support A&P tracking, accounts receivable follow-ups, and trade claims reconciliation within agreed timelines

Cross-functional Collaboration

• Partner with internal teams including Client Management, Marketing, Operations, and Finance to ensure seamless execution
• Collaborate with regional and local stakeholders to share best practices and enhance operational efficiency

Job Requirements:

• Bachelor’s Degree or professional qualification in Business, Marketing, eCommerce, or a related discipline

• 3–5 years of relevant experience in eCommerce or digital channels, prior experience in FMCG, marketplace platforms (e.g. HKTVmall), or e-commerce enabler environments is highly preferred
• Hands-on experience in marketplace operations, including campaign execution, product listing management, and performance tracking
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations
• Detail-oriented with strong execution skills and ability to manage multiple tasks under tight timelines
• Good communication and coordination skills, capable of working effectively with clients, internal teams, and external partners
• Proficient in Microsoft Excel (e.g. data analysis, pivot tables) and PowerPoint for performance reporting
• Positive, proactive attitude with a strong sense of ownership and willingness to learn in a fast-paced environment

Why it’s Great to work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: https://www.dksh.com/careers

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